Brittany Darr
Atascadero,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
15
15
Customer Service
Work History
General Manager of Operations
Blossom & Grow Fashion Boutique
Atascadero, CA
02.2024 - 04.2024
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Executed merchandising strategies to support store sales growth.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained employees on duties, policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Health Records Clerk
Department Of State Hospitals-Atascadero
Atascader , CA
10.2019 - 02.2024
- Assisted in training new personnel on proper use of the Electronic Health Record system.
- Reviewed all documentation for accuracy before being filed into the patient's chart.
- Assisted in developing new procedures related to the maintenance of health records.
- Verified the accuracy of medical coding prior to submitting insurance claims.
- Resolved issues related to incorrect coding or other errors found in medical records.
- Performed quality assurance reviews on medical records to ensure completeness and accuracy.
- Identified trends in diagnostic codes that could indicate potential fraud or abuse.
- Observed confidentiality and safeguarded all patient-related information.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Exceeded quality goals to support team productivity.
- Proofread and edited documents to correct errors.
- Stored hard copies of data in organized files to optimize retrieval.
Residential Counselor
Transitions Mental Health Association
San Luis Obispo , CA
2016.01 - 2019.01
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Monitored and documented client progress toward meeting goals and objectives.
- Promoted culture of respect and understanding among students.
Psychiatric Technician
Department Of State Hospitals-Atascadero
Atascadero, CA
2015.09 - 2018.01
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Treated clients and families with respect and dignity.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Collaborated closely with mental health professionals with treatment plan implementation.
Medical Scheduler
Flaton ADDept Center
San Luis Obispo, CA
2016 - 2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Followed up with patients to reschedule missed appointments.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
Education
Vocational Sciences- Psychiatric Technician - Psychiatric Technician
Cuesta College
Paso Robles09-2015
High School Diploma -
Simi Valley High School
Simi Valley, CA06-2009
Skills
- Operations Management
- Staff Development
- Logistics Management
- Business Analysis
- Administrative Management
- Schedule Management
- Data Analysis
- Customer Service Management
- Human Resources Management
- Software Implementation
- Sales Support
- Strong technical acumen
- Trustworthy
- Relationship Building
- Communication Skills
- Exceptional customer service
- Customer service understanding
- Excellent customer service
- Customer service skills
Affiliations
- Hiking, Camping, & Just being outdoors
- Loves to Travel to see Diversity and Cultures in others
- Dedicating time to others in the community through volunteer work and events
Languages
English
Professional
References
References available upon request.
Timeline
General Manager of Operations
Blossom & Grow Fashion Boutique
02.2024 - 04.2024
Health Records Clerk
Department Of State Hospitals-Atascadero
10.2019 - 02.2024
Residential Counselor
Transitions Mental Health Association
2016.01 - 2019.01
Medical Scheduler
Flaton ADDept Center
2016 - 2017
Psychiatric Technician
Department Of State Hospitals-Atascadero
2015.09 - 2018.01
Vocational Sciences- Psychiatric Technician - Psychiatric Technician
Cuesta College
High School Diploma -
Simi Valley High School
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