Brittany Dawson
Reno
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Customer Service Sales Representative
Home Depot
Reno
05.2025 - Current
- Assisted customers with product inquiries and service requests.
- Collaborated with team members to resolve complex customer issues.
- Suggested additional products or services that may benefit the customer's needs.
- Educated customers on product features and technical details to highlight benefits.
- Listened to customer needs to identify and recommend best products and services.
Kitchen Supervisor
Sierra Nevada academy charter school
Reno
09.2024 - 06.2025
- Supervised daily kitchen operations and ensured compliance with health standards.
- Trained and mentored kitchen staff on food preparation techniques.
- Managed inventory levels and coordinated supply orders for kitchen needs.
- Monitored food quality and presentation before serving to students and staff.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
Site Facility Coordinator
Washoe County School District
11.2016 - 07.2024
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Provided support and services related to mail and deliveries.
- Conducted regular facility inspections to identify repair needs or improvements.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
- Maintained facility grounds, equipment and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Served as point of contact for internal and external customers seeking support and information.
Ed Technician Specialist
Washoe County School District
08.2021 - 07.2022
- Monitored systems in operation and quickly troubleshot errors.
- Assisted staff in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address staff inquiries or technical issues.
Security Field Supervisor
U.S. Security
03.2012 - 10.2016
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Developed and implemented strategies to prevent and respond to security incidents.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Trained security workers on site-specified procedures.
- Assessed electronic security systems and reported malfunctions.
Education
High School Diploma -
Spanish Springs High School
Sparks, NVSkills
- Written Communication
- Interpersonal Communication
- Decision-Making
- Problem-Solving
- MS Office
- Multitasking Abilities
- Problem solving
- Attention to detail
- Customer engagement
Timeline
Customer Service Sales Representative
Home Depot
05.2025 - Current
Kitchen Supervisor
Sierra Nevada academy charter school
09.2024 - 06.2025
Ed Technician Specialist
Washoe County School District
08.2021 - 07.2022
Site Facility Coordinator
Washoe County School District
11.2016 - 07.2024
Security Field Supervisor
U.S. Security
03.2012 - 10.2016
High School Diploma -
Spanish Springs High School