Brittany Dean
Palmer,MA
Summary
Dedicated sales associate offering 6 years of experience in fostering quality customer service through expert needs evaluation and assessment with extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective tailored solutions. Highly proficient in building lasting relationships with key decision makers, customers and partners to further company and personal goals. Ready to leverage past experiences alongside training to further my career and accomplish personal goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
York Ford
07.2019 - 12.2022
- Greeting customers at appointments to build positive relationships and discuss vehicles
- Responded to inquiries from potential customers via email and telephone
- Managed sales negotiations and provided financing options
- Maintained high referrals and consistent repeat business due to first-rate customer service standards
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files
- Consistently exceeded quotas by pursuing and closing sales
- Maximized customer satisfaction by resolving concerns
Supervisor
Bath & Bodyworks
08.2018 - 07.2019
- Meeting performance goals and deadlines in ways that comply with the company's plan and vision
- Organizing workflow and ensuring that employees understand their duties and delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Resolved customer complaints by tailoring solutions to meet changing needs.
Education
High School Diploma -
Somerville High School
Skills
- CRM
- Relationship selling
- Excellent communication skills
- Strategic Planning
- Documentation and record keeping
- Outgoing personality
- Team player mentality
- Product sales
- Event management planning
- Lead Follow up
- Client Needs Assessment
- Active MA Real Estate License
- Problem Solving
Projects
York Ford Pet Adoption Day-
Organized logistics of event preparations including location scouting, design, venue decor, refreshments, and marketing. Determined appropriate levels of staffing & budget to stay within. Resulting in a High success rate of animals adopted in addition to multiple car sales.
Certification
Ma Real Estate License
Timeline
Sales Associate
York Ford
07.2019 - 12.2022
Supervisor
Bath & Bodyworks
08.2018 - 07.2019
High School Diploma -
Somerville High School
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