Steven Procarione
Clarksville,TN
Summary
Highly motivated Automotive Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
33
33
years of professional experience
Work History
Sales Associate
Mathews Nissan
02.2024 - Current
- Utilize a customer-focused selling process by identifying customer resolves and issues during and after the sale in order to establish and maintain client base for repeat and referral sales
- Demonstrate and present products and services to prospective customers via phone and in-store efforts
Sales Associate
White's Automall
04.2020 - 02.2024
- Utilize a customer-focused selling process by identifying customer resolves and issues during and after the sale in order to establish and maintain client base
- Manage a variety of sales leads from multiple sources through aggressive prospecting, increasing the closing ratio
- Demonstrate and present products and services to prospective customers via phone and in-store efforts
- Maintain sales certifications in both Nissan And CDJR
Sales Associate
Dempsey Dodge Jeep Chrysler Ram
10.2014 - 03.2020
- Trained new sales staff members by utilizing product demonstrations, improving on the correct steps for the total sales process and overcoming objections
- Strategically worked with multiple clients per day, using interactive communication, maintaining dealership loyalty
- Distributed internet and social media leads via company CRM, ensuring appropriate documentation
- Oversaw follow-ups and appointments by contacting customers, bolstering sales and store profits
- Structured deals and arranged financing maximizing store's profitability
- Reported retail sales to manufacturer as well as ordered new inventory
- Ensured Manufacturer to dealer incentives were applied for and received.
Business Development/Sales
Gerald Auto Group/BDC Kia
04.2012 - 10.2014
- Organized leads from multiple sources based on origin and type, leading to increased productivity
- Methodically provided quotes and information about products and services offered by responding within a timely manner through a CRM, maintaining lines of communication between customers and company
- Maintained sales, profit and customer service goals set by management by maintaining expert knowledge of products, the industry and services, establishing lasting customer relationships
- Directed scheduling and BDC coverage through accurate records, reducing inefficiencies
Used Car Sales
Village Buick-GMC
01.1992 - 12.2012
- Designed an implemented standardized delivery process for sales using specific word tracks, improving customer satisfaction by 22%
- Consistent sales leader, set standards for customer satisfaction, proliferating brand and personal loyalty
- Submitted multiple bids for municipalities and private companies by keeping with state and local guidelines, maintaining company profitability
- Actively participated in product and service demonstrations by working with customers to help overcome objections, resolving issues and maintaining client base
Education
Bachelors - Economics
Illinois Weslyan University
Bloomington, IL05.1992
Skills
- Interpersonal
- Verbal/Written Communication
- High level of integrity
- Self-motivated
- Leadership
- Closing Sales
- CRM
- Account Management
- Forecasting
- Pricing
- Supervising experience
- Communication skills
- Computer skills
- Negotiation
- Customer service
- Sales managemen
- Team management
- Dealership experience
- CRM software
- Product demos
- Inside sales
References
- Wayne Beatty, Sales Manager, White's Automall, 615-429-7839
- Les Rye, Sales Manager, White's Automall, 931-614-8578
Timeline
Sales Associate
Mathews Nissan
02.2024 - Current
Sales Associate
White's Automall
04.2020 - 02.2024
Sales Associate
Dempsey Dodge Jeep Chrysler Ram
10.2014 - 03.2020
Business Development/Sales
Gerald Auto Group/BDC Kia
04.2012 - 10.2014
Used Car Sales
Village Buick-GMC
01.1992 - 12.2012
Bachelors - Economics
Illinois Weslyan University
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