SK MUTAKABBIR
Bronx,NY
Overview
9
9
years of professional experience
Work History
Sales Associate
Boost Mobile
Bronx, NY
11.2020 - Current
- Utilize effective communication skills to determine and meet customers' needs
- Provided strong customer service to increase customer satisfaction and sales with speed and skills
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Worked with fellow sales team members to achieve group targets
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Trained new team members in cash register operation, stock procedures and customer services
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Improved overall customer purchasing experiences to promote steady revenue
Server
Sammy's Fish Box
Bronx, NY
12.2019 - 10.2020
- Responsible for taking customer orders and ensuring customer satisfaction
- Recommending daily specials and discounts to successfully up-sell limited-time food products
- Successfully solved customer conflict and problems when mistakes were made with orders and payments
- Processing payments and handling cash and credit transactions.
Shift Leader
Dunkin Donut
Bronx, NY
08.2015 - 06.2017
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Supervised and led employees to maintain productivity and customer service levels
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Delegated tasks to employees and monitored activities and task completion
- Checked orders for quality and completeness
- Coached team members to increase productivity and reduce workplace accidents
- Assessed reports and adjusted workflows to realign with targets
- Reviewed operational records and reports to project sales and determine profitability
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
DeWitt Clinton High School
Buissness Administration & Accounting -
Bronx Community College
Skills
- Microsoft Word
- Excel
- PowerPoint
- QuickBooks
- Strong Communication
- Organizational
- Time Management
- Interpersonal
- Analytical Skills
- Ledger Balancing
- Cash Handling
- Data Entry Skills
- Team-player
- Hard-working
- Detail-oriented
Languages
- English
- Bangla
- Hindi
- Urdu
Timeline
Sales Associate
Boost Mobile
11.2020 - Current
Server
Sammy's Fish Box
12.2019 - 10.2020
Shift Leader
Dunkin Donut
08.2015 - 06.2017
High School Diploma -
DeWitt Clinton High School
Buissness Administration & Accounting -
Bronx Community College