Chiquita Franklin
Baytown,United States
Summary
Sales representative with 5 years of experience excelling in customer relationship management and strategic sales planning. Demonstrates strong leadership, problem-solving, and negotiation skills, consistently exceeding sales targets and driving store-wide performance improvements. Adept at analyzing market trends and developing product knowledge to enhance customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Sales Associate
HEB Grocery Store
01.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sale representative
Target
10.2018 - 11.2021
- Managed customer relationships, achieving measurable sales growth and exceeding targets
- Developed product knowledge, resulting in improved customer satisfaction and repeat business
- Collaborated with team members to streamline sales processes, enhancing efficiency and productivity
- Analyzed market trends to identify opportunities, contributing to strategic sales planning
- Drove sales growth through targeted customer engagement
- Consistently exceeded monthly targets, contributing to store-wide performance improvements
Customer services representative
TCIM
01.2016 - 08.2018
- Handled customer inquiries and complaints, achieving a 95% resolution rate, enhancing satisfaction
- Resolved customer issues with a 95% success rate, improving overall satisfaction
- Addressed customer concerns, achieving a 95% resolution rate, boosting satisfaction levels
Education
Hammond High Magnet School -
Hammond High Magnet School
Hammond, La05.2012
Skills
- Word Problem-solving
- Time management
- Teamwork
- Microsoft Word
- Computer literacy
- Sales
- Communication
- Customer services
- Word processing
- Word Excel
- Microsoft Outlook
Accomplishments
- Handled customer inquiries and complaints, achieving a 95% resolution rate, enhancing satisfaction.
- Resolved customer issues with a 95% success rate, improving overall satisfaction.
- Addressed customer concerns, achieving a 95% resolution rate, boosting satisfaction levels.
- Managed customer relationships, achieving measurable sales growth and exceeding targets.
- Developed product knowledge, resulting in improved customer satisfaction and repeat business.
- Collaborated with team members to streamline sales processes, enhancing efficiency and productivity.
- Analyzed market trends to identify opportunities, contributing to strategic sales planning.
- Drove sales growth through targeted customer engagement. Consistently exceeded monthly targets, contributing to store-wide performance improvements.
Jobtitle
Sale representative
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Sales Associate
HEB Grocery Store
01.2022 - 03.2023
Sale representative
Target
10.2018 - 11.2021
Customer services representative
TCIM
01.2016 - 08.2018
Hammond High Magnet School -
Hammond High Magnet School
Similar Profiles
Cody WhiteCody White
Dairy Specialist at HEB Grocery StoreDairy Specialist at HEB Grocery Store
Angelina CarrilloAngelina Carrillo
Heb Curbside Personal Shopper at HEB Grocery StoreHeb Curbside Personal Shopper at HEB Grocery Store
Adrian MoralesAdrian Morales
Night Stocker at HEB Grocery StoreNight Stocker at HEB Grocery Store
Leslie PerezLeslie Perez
Sales Associate at HEB Grocery StoreSales Associate at HEB Grocery Store
Ranvir SachdevaRanvir Sachdeva
Mccoy's Building Supply at Class A CDL DriverMccoy's Building Supply at Class A CDL Driver