Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bailey French

Hastings,NE

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting. Highly skilled IT Technician with robust background in troubleshooting, software and hardware installation, and network support. Display strong abilities in problem-solving, customer service, and technical communication. Proven track record of enhancing system performance and reducing downtime across various work settings. Known for adapting quickly to new technologies and mastering innovative tools.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Best Buy
Grand Island, NE
07.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Geek Sqaud CA

Geek Squad - Best Buy
Grand Island, NE
07.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Provided technical support to customers utilizing Microsoft products such as Windows, Office and Skype.
  • Resolved customer issues relating to installation, configuration, customization and usage of Microsoft products.
  • Developed user profiles, set up permissions and monitored system security for customers using Microsoft systems.
  • Assisted customers in the selection of appropriate software applications from the Microsoft suite.
  • Trained customers on how to use various features of Microsoft software applications including Word, Excel and Outlook.
  • Performed periodic updates on existing systems running Microsoft operating systems and ensured compatibility with other software applications.
  • Diagnosed problems with hardware or software components for both local area networks and wide area networks.
  • Installed new versions of Windows OS on users' computers when needed.
  • Assisted customers with setup and installation of Apple products.
  • Provided technical support to customers on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
  • Educated customers on the proper use of their Apple products in order to maximize usage potential.
  • Troubleshot customer issues related to software updates and hardware malfunctions.

Team Member

McDonald's
Hastings, NE
05.2024 - 07.2024
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.

Cashier

Canes Chicken Fingers
Lincoln, NE
05.2021 - 08.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Manager

luckyhouse
Sun City, AZ
08.2019 - 08.2020
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.

Education

Associate - Computer Information Systems

Central Community College
Hastings, NE
05-2025

Skills

  • Business Development
  • Product Sales
  • Inventory Control
  • Customer Needs Assessment
  • Order Processing
  • Retail loss prevention
  • Customer Service
  • Problem-Solving
  • Microsoft Word
  • Microsoft Excel expertise
  • Microsoft Excel, Project, and Visio
  • Microsoft Excel and PowerPoint
  • Microsoft Excel certified
  • Microsoft Outlook
  • Computer and Microsoft Office Skills
  • Microsoft Office Specialist (MOS) Master
  • Microsoft Outlook, Word, and Excel

Certification

  • apple technician iPhones certified
  • office 365
  • microsoft

Timeline

Sales Associate

Best Buy
07.2024 - Current

Geek Sqaud CA

Geek Squad - Best Buy
07.2024 - Current

Team Member

McDonald's
05.2024 - 07.2024

Cashier

Canes Chicken Fingers
05.2021 - 08.2021

Manager

luckyhouse
08.2019 - 08.2020

Associate - Computer Information Systems

Central Community College

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Bailey French