BRITTANY DECKER
Glenwood Springs,CO
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Barista
The Blue Bird Cafe
04.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily, making sure Cafe was always left in spotless state.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Front Desk Associate
City Of Glenwood Springs
09.2022 - 04.2023
- Participate in keeping all areas of facility neat, clean and safe at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Use proper food handling protocol for all snack bar offerings
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected membership deposits, fees, and payments.
Bartender
The Landing
03.2022 - 09.2022
- Demonstrate excellent work service in fast paced environment with personal sales-over $2000 night
- Follow all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Enthusiastically greet and serve guests with pleasant and inviting attitude
- Promptly and courteously address customer needs
- Effectively communicate with team members to ensure all guests have unique and memorable experiences
- Display enthusiasm and knowledge about restaurant's menu and products.
Flight Attendant
JetBlue Airways
01.2019 - 01.2022
- Insure safety, and security during all phases of flights, including boarding, inflight, and deplaning
- Provided impeccable customer service to all passengers ,ranging from 100-250 persons, ensuring comfortable and safe flights
- Ability to handle stressful situations, and emergencies by utilizing fellow crew members and training
- Staying well informed and active in following company and Federal policies, and regulations
- Communicate openly, confidently and effectively with management, and pilots
- Responsible for keeping myself, and crew members on tightly regulated schedule.
Lead Bartender
Pirate’s Dinner Adventure
04.2014 - 12.2019
- Managing work environment during fast paced, and time coordinated production with guest capacity of up to 715 persons
- Served and attended to multiple parties of guests at once
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Arts - History
Cal State University Long Beach
Long Beach, CA2012
Skills
- Exceptional communication
- Creative problem solver
- Energetic and enthusiastic
- Detail Oriented
- Works well under pressure
- Team Oriented Work ethic
- Proficient in Adobe creative suite software
- Extensive customer service experience
- Excellent Memory
- Safe Food Handling Practices
- Adaptive and Creative
Timeline
Barista
The Blue Bird Cafe
04.2023 - Current
Front Desk Associate
City Of Glenwood Springs
09.2022 - 04.2023
Bartender
The Landing
03.2022 - 09.2022
Flight Attendant
JetBlue Airways
01.2019 - 01.2022
Lead Bartender
Pirate’s Dinner Adventure
04.2014 - 12.2019
Bachelor of Arts - History
Cal State University Long Beach