Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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YEZMIN ZAVALA

Joliet,IL

Summary

Energetic professional in the field of amusement and recreation, known for high productivity and efficient task completion. Skilled in customer service, safety protocol adherence, and operational equipment management. Excel at interpersonal communication, teamwork, and adaptability to ensure positive guest experiences and seamless event execution.

Overview

1
1
year of professional experience

Work History

BARISTA

STARBUCKS COFFEE
Plainfield, IL
09.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
  • Pleasantly interacted with customers during hectic periods to promote a positive environment
  • Contributed to a positive team environment through effective communication and collaboration with colleagues

WAITRESS

OLIVE GARDEN
Plainfield, IL
03.2023 - 01.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience
  • Remained calm and poised when dealing with difficult customers or during busy shifts

Education

Associate of Applied Science - Law Enforcement

Joliet Junior College
Joliet, IL
05-2026

Skills

  • Fast learner
  • Quality control
  • Verbal and written communication
  • Public speaking proficiency
  • Familiar with alcoholic terms
  • Time management expertise
  • Leadership qualities
  • Exceptional communication

Accomplishments

Disney College Program

The Disney College Program is a paid internship that highlights living, learning, and earning. During my Disney College Program, I lived in the provided housing. I had the opportunity to meet people from all over the country and all over the world. I created friendships that will last a lifetime! I was able to experience the Disney magic and make amazing memories. I had unique Disney leaming opportunities to network with leaders from across the company. Along with academic support and ways to develop our career. The highlight of my program was getting the opportunity to be a Disney Cast Member and work across Walt Disney World property! As Disney Cast Members we create magic for all guests and go above the standards to ensure every guest experiences the Disney magic. I had the amazing opportunity to create magic in Disney's Animal Kingdom in Food and Beverage: Outdoor Vending.

Timeline

BARISTA

STARBUCKS COFFEE
09.2023 - 01.2024

WAITRESS

OLIVE GARDEN
03.2023 - 01.2024

Associate of Applied Science - Law Enforcement

Joliet Junior College
YEZMIN ZAVALA