Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Receptionist
Brittany DeCoste

Brittany DeCoste

Summary

Dedicated Project Manager with over ten years of experience. My empathetic, enthusiastic nature allows me to easily collaborate with teammates cross-functionally. I have a technical background in software development and am experienced in managing multiple projects simultaneously. I thrive in fast paced environments and pride myself on adaptability, proactive planning, problem-solving, attention to detail, communication, and client retention.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Technical Brand Manager

Grubhub | LevelUp
02.2022 - Current
  • Continuously perform the responsibilities of Technical Brand Manager role
  • Collaborate with brands to forecast promotions and offer strategic recommendations
  • Showcase new feature enhancements and highlight how they can achieve a brand's goals
  • Develop and facilitate creative solutions to meet client's development or campaign needs
  • Optimize the transition from Grubhub's SDK developed applications to customized API solutions
  • Work with API brands to enhance and implement their product roadmap
  • Create comprehensive plans to handle conflict management, deliver deadlines, and manage expectations
  • Improve rewards programs to remain current and allow for seamless use across all order channels
  • Monitor performance of mobile and web applications to ensure business continuity
  • Spearhead QA, development, and planning to fix mobile or product bugs
  • Identify partners to integrate with our product to further customize the user experience
  • Coordinate meetings with clients, third-party partners, and internal resources
  • Deliver project status updated to teams on weekly calls internally and externally
  • Update JIRA tickets and epics to support collaboration between cross-functional teams
  • Review discount lines to align with brands' spending goals while maintaining retention
  • Create project plans to be used as a collaboration tool to manage multiple ongoing projects
  • Continually review design and business requirements so SLAs are maintained
  • Generate customer-facing documentation to outline pertinent account information, responsibilities, and marketing details.

Technical Brand Manager

Grubhub | LevelUp
02.2019 - 02.2022
  • Orchestrated the design, development, QA, and launch of merchant mobile apps and web applications
  • Advocated for clients internally while working cross-functionally to solve problems and achieve results
  • Educated merchants and franchise owners on LevelUp's merchant dashboard, billing, and support
  • Mastered LevelUp's campaign engine, SDK features, and third-party integration offerings
  • Planned strategies and promotions to achieve client's post-launch goals
  • Presented analytics and recommendations for acquisition, growth, and retention
  • Optimized process improvement for onboarding complex merchants with unique business requirements
  • Managed onboarding new locations and ordering configuration
  • Developed documentation to easily transition accounts in order to provide merchants with uninterrupted account management
  • Operated as a product expert to educate clients on new features and products.

Sr. Account Executive

Stran Promotional Solutions
05.2014 - 02.2019
  • Collaborated with outside Sales team to attain new business and drive pipeline velocity
  • Established and maintained relationships with key buyers, presenting brand specific merchandising proposals
  • Increased sales for Stran's sixth largest customer by over 20% in 2017 with revenue over $800,000
  • Grew a new client to over $1.95 million in the first year
  • Supported rapid company growth period resulting in “Best Places to Work” and “Top 50 Distributor” awards
  • Created custom programs to meet the individual needs of each client including B-2-B and B-2-C solutions
  • Initiated new product discussions to discover upsell opportunities
  • Collaborated cross-functionally to manage the project lifecycle from conception through final delivery
  • Remained organized in a fast-paced environment, while problem solving under pressure
  • Provided customers with sales, inventory, and program reports
  • Forecasted inventory using thresholds and analytics
  • Operated the largest apparel personalization programs for Coca-Cola and Powerade
  • Coordinated internal training educating staff on new order processing and accounting systems
  • Mentored peers and new hires, sharing a deep understanding of best practices and success habits.

Promotional Products Specialist

DS Graphics
01.2010 - 05.2014
  • Grew sales to $1M in the first year as a department
  • Updated company's social network and promotional website to increase and maintain brand awareness
  • Prospected through cold calls, email campaigns, and social media
  • Interacted with customers and sales associates to win existing promotional business and grow new business
  • Created new processes to eliminate error and increase efficiency and conducted internal audits as a member of the ISO Team.

Education

Bachelor of Science - Operations Management

University of Massachusetts At Dartmouth
Dartmouth, MA
05.2009

Skills

    Project Management, Account Management, Customer Success, JIRA, Salesforce, Smartsheet, Asana, Trello, Basic SQL, Microsoft Office Suite, Google Workspace, Cross Functional Collaboration

Certification

Project Management Professional (PMP)

Project Management Institute

Credential ID 3728268

Timeline

Senior Technical Brand Manager

Grubhub | LevelUp
02.2022 - Current

Technical Brand Manager

Grubhub | LevelUp
02.2019 - 02.2022

Sr. Account Executive

Stran Promotional Solutions
05.2014 - 02.2019

Promotional Products Specialist

DS Graphics
01.2010 - 05.2014

Bachelor of Science - Operations Management

University of Massachusetts At Dartmouth
Brittany DeCoste