Brittany Diaz
Fresno,CA
Summary
Administrative professional with multiple years of experience offering excellent communication and customer relation skills. Strong work ethic and collaborative team player that works with a high level of multicultural awareness and adaptability. Enthusiastic and well-organized with an expertise in data entry, customer coordination, and marketing.
Overview
18
18
years of professional experience
Work History
Customer Coordinator/BDC Representative
Fresno Acura Car Dealership
Fresno, CA
04.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Handled escalated customer concerns diplomatically, diffusing tensions while finding satisfactory resolutions for both parties involved.
- Collaborated with team members to identify areas of improvement in processes and implement changes accordingly.
- Provided exceptional support to sales teams by preparing quotes and processing orders efficiently.
- Implemented effective time management techniques, optimizing daily operations for maximum output.
- Entered data, generated reports, and produced tracking documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Service Coordinator
Fresno Dodge, Jeep, And Ram Dealership
Fresno, CA
11.2020 - 03.2024
- Greeted customers with enthusiasm, and offered to start their appointment quickly and correctly.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Recommended and upsold new products.
- Wrote and proofed work orders to reflect proper pricing and discounts
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided information regarding charge accounts and loyalty programs.
Manager Of Sales
Firestone Complete Auto Care
Fresno, CA
11.2018 - 05.2020
- Evaluated inventory and delivery needs, optimizing strategies to meet customers demands.
- Maintained organized, presentable merchandise to drive continuous sales.
- Responded to telephone and in person request for information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and book keeping.
- Coordinated ready access to tools and parts needed for repair maintenance activities.
- Communicated effectively with customers to gather information related to vehicles and verify registration and insurance information.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated report data to proactively adjust and enhance operations.
- Onboarded new employees, including training, mentoring and new hire documentation.
Store Manager
Independent Fresno Wireless
Fresno, CA
08.2015 - 09.2016
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Trained and developed new associates on POS system and key sales tactics.
- Hired, trained and evaluated personnel in sales and marketing.
- Monitored security and handled incidents in a calm and professional manner.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Planned budgets and authorized payments and merchandise returns.
Sales Associate
Pagestar Wireless
Fresno, CA
09.2011 - 08.2015
- Greeted customers and ascertained customers' needs.
- Worked collaboratively in team environment.
- Worked with multiple software programs to complete sales process.
- Answered questions regarding the store and its merchandise.
- Maintained adherence to all company protocols.
- Prepared outgoing shipments.
- Prepared sales slips and sales contracts.
- Updated computer inventory listings.
- Maintained records related to sales.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Helped customers with questions, problems and complaints in person and via telephone.
Kids Care Inc
Kids Kare River Bluff
Fresno, CA
03.2007 - 09.2011
- Addressed behavioral and learning issues with parents and daycare management.
- Operated Kids Kare Inc in accordance with company and state licensing standards.
- Implemented curriculum.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Established a safe play environment for the children.
- Partnered with supervisor to implement ADA standards on the playground and in common areas.
- Administered medications and kept appropriate records.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
Education
Associate of Arts - Child Development
Fresno City College
Fresno, CAHigh School Diploma -
Gateway High
Fresno, CA2006
Skills
- Administrative leadership
- Problem-solving
- Data entry
- Sales experience
- Adaptability and flexibility
- MS office
- Report development
- Strategic thinker
- Excellent customer service skills
- Strong work ethic
- Motivated team player
- Time management
Timeline
Customer Coordinator/BDC Representative
Fresno Acura Car Dealership
04.2024 - Current
Service Coordinator
Fresno Dodge, Jeep, And Ram Dealership
11.2020 - 03.2024
Manager Of Sales
Firestone Complete Auto Care
11.2018 - 05.2020
Store Manager
Independent Fresno Wireless
08.2015 - 09.2016
Sales Associate
Pagestar Wireless
09.2011 - 08.2015
Kids Care Inc
Kids Kare River Bluff
03.2007 - 09.2011
High School Diploma -
Gateway High
Associate of Arts - Child Development
Fresno City College