Brittany Dieleman
Kansas City,MO
Summary
Dynamic and results-oriented licensed health and insurance agent. Armed with comprehensive knowledge of Health and Life Insurance regulations and coverage options, I excel in guiding clients through the complexities of healthcare insurance. With a proven track record of success in sales and customer service, I am adept at building lasting relationships while delivering tailored solutions to meet the diverse needs of individuals. My passion for assisting clients in navigating their healthcare options, coupled with exceptional communication and negotiation skills, enables me to provide unparalleled service and support. Committed to staying abreast of industry trends and regulations, I strive to ensure compliance and deliver excellence in every interaction.
Overview
10
10
years of professional experience
Work History
Health and Life Insurance Broker
HealthCare Solutions Team
10.2022 - Current
- Develop prospects from current commercial customers, referral leads, or sales meetings, demonstrating adept networking skills
- Present and explain available services to prospective customers, ensuring comprehensive understanding and addressing any inquiries
- Utilize remote communication tools to conduct client meetings and facilitate policy discussions
- Manage administrative tasks including record-keeping, policy renewals, and premium calculations
- Actively participate in professional development opportunities to stay updated on industry trends and product offerings.
- Researched and presented a variety of options to meet customer requirements.
Door to Door Appointment Setter
Blue Raven Solar
11.2020 - 10.2022
- Successfully generated leads and scheduled appointments for solar energy consultations
- Consistently met and exceeded weekly and monthly appointment-setting targets.
- Developed effective sales pitches and objection-handling techniques.
- Built strong relationships with potential customers, resulting in increased appointment conversion rates.
- Collaborated with team members to optimize sales strategies and share best practices.
Receptionist
ImPres Label Company LLC
01.2014 - 01.2020
- Managed various administrative duties at a label printing company, including order processing, production coordination, and packaging
- Handled accounts receivable tasks, processed weekly bank deposits, and followed up on delinquent accounts
- Provided exceptional customer service, upselling products and ensuring customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
No Degree - General Studies
Park University
Kansas City, MOGED -
North Kansas City High School
North Kansas City, MO05.2008
Skills
- Customer service expertise and excellent communication skills (both verbal and written)
- Expertise in using remote communication tools (eg, Zoom, Slack, etc)
- Proficiency in explaining insurance policies and benefits to clients
- Strong sales and negotiation skills
- Ability to assess clients' healthcare needs and recommend suitable insurance plans
- Attention to detail in processing insurance applications and paperwork
- Familiarity with insurance industry software and databases
- Compliance with insurance laws and regulations
- Problem-solving skills to address client concerns and inquiries
- Time management and organizational abilities to effectively manage client portfolios and deadlines
Certificates And Licenses
Active Health and Life Insurance License in:
Missouri, Kansas, South Carolina, South Dakota, Ohio
Timeline
Health and Life Insurance Broker
HealthCare Solutions Team
10.2022 - Current
Door to Door Appointment Setter
Blue Raven Solar
11.2020 - 10.2022
Receptionist
ImPres Label Company LLC
01.2014 - 01.2020
No Degree - General Studies
Park University
GED -
North Kansas City High School
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