Knowledgeable and dedicated customer service professional with extensive experience in sales, management & administrative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer
Hi, I’m
Tiyona booker
Insurance Broker
Arvada,CO
Summary
Overview
6
years of professional experience
Work History
Leb Insurance GroupFort Wayne, IN
Life & Health Insurance Broker
11.2023 - Current
Job overview
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
UnitedHealth GroupHighlands Ranch, CO
Patient Care Coordinator
01.2022 - 04.2023
Job overview
- Conducts monthly staff meetings with the care team
- Monitors delivery of care by completing patient rounds, documenting care, and maintaining communication for transfer/discharge plan
- Educates patients and their families on the care plan; provides details related to treatments, procedures, medications, and continuing care requirements
- Develops interdisciplinary management tools by participating in meetings, coordinating information, and care requirements
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team
- Complies with hospital and legal requirements by fostering nursing practices that adhere to the hospital’s rules and regulations
- Protects self, co-workers, and patients by following policies and procedures to prevent bloodborne and airborne diseases
- Respects patient’s rights by maintaining their confidentiality
- Maintains quality service by establishing and enforcing organizational standards
- Maintains patient care database by entering new information as it becomes available.
Health IQFort Wayne, IN
Medicare Insurance Agent
11.2021 - 01.2022
Job overview
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses
- Scheduled appointments with applicants to gather information and explain benefits processes
- Demonstrated respect, friendliness and willingness to help wherever needed
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Quoted and calculated premium rates for policies, using rate book, CRM software and calculator.
CUNA Mutual GroupTulsa, OK
Life Insurance Agent
04.2021 - 12.2021
Job overview
- Sold life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Met and exceeded revenue goals by 90% through generating new leads and identifying new clients
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Collected premiums on or before effective date of coverage
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Bloom Insurance AgencyTulsa, OK
Medicare Sales Representative
10.2020 - 01.2021
Job overview
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Handled outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
- Drove team revenue totals by bringing in top sales numbers
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Sitel GroupFishers, IN
Claims Adjuster
02.2020 - 07.2020
Job overview
- Examined claims forms and other records to determine insurance coverage
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Negotiated with claimants to settle claims
- Examined photographs and surveillance and any other documents relating to claims
- Investigated legal issues pertaining to auto claims
Kay JewelersFort Wayne, IN
Jewelry Consultant
09.2017 - 01.2020
Job overview
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Greeted customers, helped locate merchandise and suggested suitable options
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Completed store opening and closing procedures as per company guidelines
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals
- Mentored new sales associates on store return policies and customer service techniques
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Education
North Side High School
High school diploma
May 2017
University Overview
Skills
- Outbound Sales
- Insurance Sales
- CRM Software
- Microsoft Office
- Sales Management
- Google Suite
- Recruiting
- Sales administration
- Administrative experience
- QuickBooks
- Office experience
- Computer Science
- Upselling
- Inside Sales
- Healthcare
- Salesforce
- B2B sales
- Customer service
- Typing
- Front desk
- Data entry
- Computer skills
- Computer literacy
- Organizational skills
- Time management
- Filing (5 years)
- Certifications and Licenses
- Life & Health Insurance License
- Insurance Practices
- Customer Service
- Process Improvement
- Medical Terminology
- Time Management
- Verbal and Written Communication
- Patient Care and Monitoring
- Patient Records Management
- Healthcare System Navigation
- EMR Systems
- Benefits Explanations
- Organizational Skills
- Insurance Form Processing
- Appointment Confirmation
- Payment Arrangements and Negotiation
- Multi-Line Telephone Systems
- Patient Registration
- Attention to Detail
- Strategic Planning
- Critical Thinking Skills
- Multitasking Abilities
- Outbound Calling
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsPaid time off401k matchTeam Building / Company RetreatsPersonal development programsWork from home optionCareer advancementTimeline
Life & Health Insurance Broker
Leb Insurance Group
11.2023 - Current
Patient Care Coordinator
UnitedHealth Group
01.2022 - 04.2023
Medicare Insurance Agent
Health IQ
11.2021 - 01.2022
Life Insurance Agent
CUNA Mutual Group
04.2021 - 12.2021
Medicare Sales Representative
Bloom Insurance Agency
10.2020 - 01.2021
Claims Adjuster
Sitel Group
02.2020 - 07.2020
Jewelry Consultant
Kay Jewelers
09.2017 - 01.2020
North Side High School
High school diploma
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