Summary
Work History
Education
Skills
Certification
Timeline
Overview
CustomerServiceRepresentative

KATHRINE FLEMING

Longwood,FL

Summary

Ten years of professional experience in surpassing performance metrics and fostering client relationships. Expertise in community marketing and outreach, consistently delivering quantifiable results. Committed to utilizing skills for organizational growth and market enhancement.

Work History

Life & Health Insurance Broker

Quantum Insurance Advisors
02.2023 - Current
  • Developed lead funnels to acquire clients and boost sales independently.
  • Maintained robust client relationships, enhancing satisfaction and generating referrals.
  • Evaluated policies for prospects while recommending essential coverage modifications.

Community Engagement Manager

Florida Blue Medicare
06.2020 - 12.2022
  • Enhanced business development efforts through in-market knowledge and community relationships.
  • Developed territory marketing initiatives via grassroots marketing and strategic partnerships.
  • Managed activation strategies and project plans from initiation to completion.
  • Generated 10 new lead opportunities,monthly for Medicare sales team.

Marketing Manager

Health Plan Markets
06.2016 - 07.2019
  • Consistently exceeded sales targets over 15 months, resulting in 25% growth during initial six months.
  • Created valuable partnerships with community members and physicians to drive lead generation events.
  • Oversaw allocation of marketing budget for diverse channels including mailers, digital outreach, and radio ads.

Health Insurance Broker

Florida Insurance Marketplace
06.2015 - 06.2016
  • Built strong relationships with prospects by maintaining open lines of communication.
  • Engaged with clients to evaluate and understand their unique healthcare needs.

Community Outreach Rep.

Simply Healthcare
09.2013 - 05.2015
  • Surpassed management expectations by consistently meeting monthly goals through data analysis.
  • Created over 65 community partnerships, yielding over 250 enrollments.
  • Facilitated sales and marketing initiatives for a team of 10 sales agents to improve outreach and sales efforts.

Community Marketing Representative

Universal Health Care
08.2010 - 02.2013
  • Executed more than 100 outreach events to increase sales leads effectively.
  • Handled all logistics, including direct mail campaigns and venue arrangements.
  • Ensured compliance with regulations while enhancing participant engagement.
  • Conducted brainstorming sessions to encourage team collaboration.

Education

Bachelor of Arts - Organizational Communication

University of Central Florida
Orlando, FL
01.2005

Skills

  • Office applications expertise
  • Salesforce and HubSpot oversight
  • Teamwork and collaboration
  • Planning events effectively
  • Executing marketing strategies successfully
  • Outreach program development
  • Multitasking proficiency
  • Resolving issues efficiently
  • Building customer relationships
  • Presenting sales effectively
  • Data entry skills proficiency
  • Excellence in customer service delivery
  • Organizational capabilities

Certification

215 Florida Health Life and Variable Annuities

Timeline

Life & Health Insurance Broker

Quantum Insurance Advisors
02.2023 - Current

Community Engagement Manager

Florida Blue Medicare
06.2020 - 12.2022

Marketing Manager

Health Plan Markets
06.2016 - 07.2019

Health Insurance Broker

Florida Insurance Marketplace
06.2015 - 06.2016

Community Outreach Rep.

Simply Healthcare
09.2013 - 05.2015

Community Marketing Representative

Universal Health Care
08.2010 - 02.2013

Bachelor of Arts - Organizational Communication

University of Central Florida

Overview

15
15
years of professional experience
1
1
Certificate

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