Brittany DiLuigi
Huntsville,AL
Summary
Motivated young professional who has been working in the customer service industry for up to 7 years. Experienced in handling a fast paced, deadline driven environment. Throughout each position has been reliable, punctual, and shown a strong work ethic. Proficient in individual roles and working within a collaborative environment. Enjoys meeting new people and tackling any challenges that promote professional and skillset growth.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Hometown Pediatrics
Athens, AL
03.2023 - 04.2024
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing patient records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Sales Specialist
Pop Culture Marketing
Florence, AL
11.2021 - 01.2022
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
DRA/Server
360 Grille
Florence, AL
07.2019 - 07.2021
- Delivered customer service excellence by promptly filling orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Calculated charges, issued table checks and collected payments from customers.
- Effectively multitasked within fast-paced environment.
Banquet Server/ Bartender
Turtle Point Yacht & Country Club
Killen , AL
06.2018 - 06.2019
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales..
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Produced and balanced daily and weekly sales reports.
Catering Server
333 Designs/ Botanical Gardens
Huntsville, AL
10.2017 - 10.2018
- Set up and tore down all catering services in banquet halls and at customer locations.
- Worked multi-course dinners with pre-plated foods.
- Provided items requested by customers, including sauces and drink refills.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted newly seated guests quickly and efficiently.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Associate of Science - Business Administration
Northwest Shoals Community College
Muscle Shoals, ALSkills
Interpersonal Communication
Strong Customer Focus
Attention to detail
Leadership
Business Analysis
Microsoft Office
Microsoft Excel
Microsoft Powerpoint
Sales
Hospitable Behavior
Cultural Awareness
Being able to remain calm and collected during adversity
Proficient at multi-tasking
Positive attitude
Adaptability in a fast-paced work environment
Hardworking and persistent
Timeline
Administrative Assistant
Hometown Pediatrics
03.2023 - 04.2024
Sales Specialist
Pop Culture Marketing
11.2021 - 01.2022
DRA/Server
360 Grille
07.2019 - 07.2021
Banquet Server/ Bartender
Turtle Point Yacht & Country Club
06.2018 - 06.2019
Catering Server
333 Designs/ Botanical Gardens
10.2017 - 10.2018
Associate of Science - Business Administration
Northwest Shoals Community College
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