Mary Ray
Brandon,MS
Summary
Dedicated Child Support Specialist with a proven track record at the Dept of Human Services, excelling in case analysis and client advocacy. Skilled in legal research and effective communication, I successfully enhanced child support enforcement through thorough investigations and compassionate guidance, ensuring clients received the support they needed.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Pearl River Valley Water Supply District
Ridgeland, MS
05.2013 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Child Support Specialist
Dept of Human Services
Brandon, MS
08.2009 - 05.2013
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
Education
American History
University of Mississippi
University, MSSkills
- Case analysis
- Child support laws
- Interviewing techniques
- Assertiveness
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Teamwork and collaboration
- Legal research
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Client documentation
- Task prioritization
- Client advocacy
- Self motivation
- Family support
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Motivational interviewing
- Family services
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Client needs assessment
- File management
- Microsoft Office Suite
- Professional demeanor
- Problem-solving aptitude
- Case management
- Client interviewing
- Conducting interviews
- Child advocacy
- Maintain case files
- Counsel parents
- Prepare reports
Timeline
Administrative Assistant
Pearl River Valley Water Supply District
05.2013 - 05.2025
Child Support Specialist
Dept of Human Services
08.2009 - 05.2013
American History
University of Mississippi