BRITTANY DOBBINS
INDIANAPOLIS
Summary
Compassionate Human Services Professional with a Bachelor of Science in Human Development & Family Studies. Experienced in providing individualized support, needs assessment, crisis communication, and client advocacy. Skilled in connecting diverse individuals with resources and navigating sensitive situations while maintaining confidentiality. Dedicated to bridging gaps among patients, families, healthcare providers, and community resources to enhance safety, stability, and well-being.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
FOUNDEVER
REMOTE
04.2024 - 06.2026
- Answered, screened, and processed high volume of calls daily using call management system and web-based communications to streamline customer interactions.
- Processed inbound sales calls, enhancing customer satisfaction through effective communication.
- Conducted follow-up calls, contributing to customer retention by addressing concerns and feedback.
- Advised customers on technical problems and troubleshooted solutions over the phone.
- Processed insurance claims accurately in accordance with company policies.
Front End Coordinator, (Supervisor)
Fresh Thyme Market
11.2021 - 08.2023
- Led professional communications and problem-solving efforts with front-end personnel, cashiers, and management during high-volume, high-stress interactions to enhance customer satisfaction and support positive retention rates.
- Coordinated and scheduled breaks for each shift, ensuring compliance with company standards and policies while fulfilling all task-related duties.
- Monitored company assets and reported suspicious or threatening behaviors to safeguard the integrity of company values and mission.
- Completed long shifts standing, lifting heavy items, and exchanging goods efficiently.
Medical Assistant I
Indiana University Health Bloomington Hospital, Obstetrics & Gynecology
06.2022 - 09.2022
- Interact with patients experiencing pregnancy, postpartum, and others in need of women's health-related medical services.
- Processed orders and prescriptions, and performed medical duties including collecting urine samples, conducting pregnancy tests, drawing blood, and administering vaccinations to enhance patient care.
- Take patient basic vitals, obtain health history, and document medical records in Cerner software system and be careful to adhere to HIPAA laws.
- Supported healthcare providers by executing assigned tasks, contributing to smooth clinic operations.
- Escorted patients to exam rooms, ensuring timely and organized visits.
- Clean, prep medical devices for visits ordered by providers.
Customer Service Representative
Residential Programs & Services, Housing Department, Indiana University
09.2021 - 09.2022
- Maintained professional communication through calls and email correspondence to assist customers effectively.
- Managed both remote and in-person tasks to maintain workflow and communication.
- Attended housing-related events to provide accurate information and support to students.
- Documented incident reports and collected relevant student information to facilitate housing processes.
Caregiver
Private Individual
Bloomington
06.2021 - 09.2022
- Direct interactions with clients at home including personal, recreational and lifestyle needs.
- Closely monitor and handle the client's prescribed medications and other over the counter drugs.
- Enhanced overall wellness, hygiene, and bathing routines for clients.
- Monitored details and addressed client needs with attentiveness.
- Maintain strong communication with the appropriate family members or immediate care team.
- Drive or attend client's planned social events, therapy, or scheduled doctors' appointments in a timely manner.
- Supported clients in achieving personal health goals while fostering independence tailored to their unique needs.
Residential Assistant
Residential Programs & Services, Office of ResLife, Indiana University
09.2020 - 09.2022
- Oversaw first-year students' living and learning environments in residence halls.
- Planned events to foster community building among residents.
- Managed emergency operations and provided 24/7 support by engaging with residents.
- Documented incidents and reported findings while attending weekly professional meetings.
Intern
Tandem Community Birth Center & Postpartum House
09.2021 - 03.2022
- Conduct extensive research
- Reviewed and updated information and documents for accuracy
- Created forms and spreadsheets to streamline data organization
- Collaborated with birth work professionals to strengthen partnerships
- Participated in webinars and perinatal workshops for professional development
- Established partnerships with outreach programs to enhance service delivery
- Coordinated fundraising efforts and grant applications to secure financial support
- Engaged in community service activities to promote social welfare
Education
Bachelor of Science - Applied Health Science, Human Development & Family Studies, Social Welfare Advocacy
Indiana University School of Public Health-Bloomington
Bloomington, IN01-2022
Associate of Science - Phlebotomy Technologist
Ivy Tech Community College of Indiana
Bloomington, INSkills
- Customer Engagement
- Customer-Focused Service
- Technical Troubleshooting
- Needs assessment
- Resource management
- Client advocacy
- Conflict Resolution
- Case documentation
- Active listening
Timeline
Customer Service Representative
FOUNDEVER
04.2024 - 06.2026
Medical Assistant I
Indiana University Health Bloomington Hospital, Obstetrics & Gynecology
06.2022 - 09.2022
Front End Coordinator, (Supervisor)
Fresh Thyme Market
11.2021 - 08.2023
Customer Service Representative
Residential Programs & Services, Housing Department, Indiana University
09.2021 - 09.2022
Intern
Tandem Community Birth Center & Postpartum House
09.2021 - 03.2022
Caregiver
Private Individual
06.2021 - 09.2022
Residential Assistant
Residential Programs & Services, Office of ResLife, Indiana University
09.2020 - 09.2022
Bachelor of Science - Applied Health Science, Human Development & Family Studies, Social Welfare Advocacy
Indiana University School of Public Health-Bloomington
Associate of Science - Phlebotomy Technologist
Ivy Tech Community College of Indiana