Brittany Drake
Certified Pharmacy Technician, CPhT
Mansfield,OH
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Eligibility Specialist II
Morrow County Job & Family Services
Mount Gilead, OH
08.2022 - Current
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Resolved discrepancies with client applications to verify eligibility.
Chat Support Representative
Victoria's Secret & PINK
Remote,WFH, Ohio
10.2021 - 08.2022
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
Senior Pharmacy Technician
Genoa Healthcare
Mansfield, OH
01.2020 - 08.2021
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Lead Pharmacy Technician
Meijer
Mansfield, OH
12.2013 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Watkins Memorial High School
Pataskala, OHSkills
Medicare and Medicaid process
undefinedCertification
CPhT - Certified Pharmacy Technician PTCB CPhT-30088781
Timeline
CPhT - Certified Pharmacy Technician PTCB CPhT-30088781
12-2024
Ohio Board of Pharmacy | 09313035
09-2024
Eligibility Specialist II
Morrow County Job & Family Services
08.2022 - Current
Chat Support Representative
Victoria's Secret & PINK
10.2021 - 08.2022
Senior Pharmacy Technician
Genoa Healthcare
01.2020 - 08.2021
Lead Pharmacy Technician
Meijer
12.2013 - 03.2020
Watkins Memorial High School
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