Brittany Ducally
Blue Bell,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Customer Success Agent
PetroChoice
King of Prussia, PA
12.2023 - 03.2025
- Improved customer satisfaction by resolving inquiries efficiently and effectively.
- Addressed client issues to enhance customer loyalty and retention.
- Enhanced user experience with rapid response to service requests.
- Facilitated communication between departments to streamline client support.
- Collaborated with team members to optimize support processes for better outcomes.
Quality Assurance Manager
Queenan Cleaning Services
Norristown, PA
11.2020 - 09.2023
- Collaborated with business owners in routine meetings to set benchmarks for customer service.
- Compiled and shared comprehensive statistical reports with departments to highlight areas of improvement.
- Coordinated timely completion of tasks aligned to customer expectations.
- Consistently met and exceeded ambitious sales goals in high-pressure environments.
- Oversaw visual merchandising to sustain high-quality presentation.
Receptionist
KOP Medicine
King of Prussia, PA
09.2019 - 08.2021
- Handled daily patient portal inquiries efficiently.
- Daily maintenance and enhancement of patient portals.
- Scheduled appointments promptly.
- Collaborated with physicians to ensure timely completion of patient visits.
- Ensured correct recording of transaction details.
- Efficiently processed paperwork and organized it into appropriate document folders.
- Implemented protocols to protect sensitive patient information.
- Engaged with patients professionally to gather and relay key concerns.
Lead Sales Associate
NRG Energy
King of Prussia, PA
01.2018 - 07.2020
- Engaged directly with customers through in-person interactions.
- Collaborated with major companies for strategic consultations.
- Demonstrated exceptional communication, organizational, and time management abilities.
Education
High School Diploma -
Wissahickon High School
Ambler, PANursing -
Montgomery County Community College
Blue Bell, PAReal Estate Licensing -
Online Real Estate School
King of Prussia, PASkills
- Microsoft Word
- Excel
- Code calling
- Customer service
- Fast leaner
- Highly dependable
- Excellent attention to detail
Timeline
Customer Success Agent
PetroChoice
12.2023 - 03.2025
Quality Assurance Manager
Queenan Cleaning Services
11.2020 - 09.2023
Receptionist
KOP Medicine
09.2019 - 08.2021
Lead Sales Associate
NRG Energy
01.2018 - 07.2020
High School Diploma -
Wissahickon High School
Nursing -
Montgomery County Community College
Real Estate Licensing -
Online Real Estate School