Burton Barnes
San Antonio,TX
Summary
Dynamic Customer Success Agent at Xenex Disinfection Services with expertise in data analysis and visualization. Proficient in Python and Salesforce, I excel in transforming complex data into compelling stories. My collaborative spirit and attention to detail led to significant improvements in client data accuracy, enhancing overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Success Agent
Xenex Disinfection Services
San Antonio, TX
09.2023 - 10.2025
- Generated and analyzed weekly and monthly reports to identify key trends.
- Revised client profiles and data information for accuracy and clarity.
- Utilized Excel, Salesforce, and DMS software for over 200 customers daily.
- Monitored and updated customer accounts to ensure accurate information.
- Utilized data entry systems to manage customer information efficiently.
- Assisted in resolving customer issues and provided timely follow-up.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Generated performance reports to track service effectiveness and improvements.
- Trained new employees on customer service protocols and best practices.
Geologist
Rock Testing and Engineering
San Antonio, TX
08.2021 - 08.2022
- Acquired in-depth knowledge of morphology within San Antonio geology.
- Led field team to collect samples for analysis.
Lease Management Intern
Trinity Mineral Management
San Antonio, TX
05.2020 - 05.2021
- Learned the best interest and royalty rates for leases, techniques employed included regional sequence stratigraphy, have been effective in locating client records via County Courthouses
- Assisted in data entry and cleanup, leading to savings of thousands.
Education
Certification of Completion -
Codeup
02.2022
Bachelor of Arts - geologic sciences
Texas A&M University
12.2019
Skills
- Python and SQL
- Data visualization with Tableau
- Statistical analysis and applied statistics
- Machine learning and natural language processing
- Data storytelling and presentation
- Salesforce proficiency
- Microsoft Word, Excel, and PowerPoint skills
Timeline
Customer Success Agent
Xenex Disinfection Services
09.2023 - 10.2025
Geologist
Rock Testing and Engineering
08.2021 - 08.2022
Lease Management Intern
Trinity Mineral Management
05.2020 - 05.2021
Certification of Completion -
Codeup
Bachelor of Arts - geologic sciences
Texas A&M University