Xavien Saavedra
Las Vegas
Summary
Versatile Customer Success and Operations Specialist with a unique blend of technical and logistical expertise. Proven track record in Zendesk ticket management, game troubleshooting, and account restoration, alongside a strong foundation in inventory control, and safety compliance. Adept at managing high-pressure environments, whether resolving complex digital issues or optimizing physical inventory, with a focus on accuracy, efficiency, and exceptional client relations.
Overview
4
4
years of professional experience
Work History
Customer Success Agent
Take Two Interactive Software Inc.
Las Vegas
02.2024 - Current
- Provided timely assistance to customers needing help with any 2K title.
- Resolved gameplay issues by altering and fixing game data as required.
- Executed specific processes to guarantee proper handling of gameplay, account funding, and character restoration.
Dairy Department Clerk
Sprouts Farmers Market Inc.
Henderson
04.2022 - 01.2024
- Streamlined produce logistics and cart operations before being promoted to a specialized role in the dairy section.
- Maintained safety standards by acquiring food handling certifications and adhering to all health code protocols regarding perishable goods.
- Executed inventory control procedures, including ordering, receiving, and stocking merchandise, to ensure consistent product availability.
- Optimized product presentation through organized packaging and shelving techniques, enhancing the customer shopping experience.
Retail Sales Associate
Spirit Halloween Store
Las Vegas
09.2022 - 10.2022
- Thrived in a high-volume, seasonal environment, providing efficient service during the peak Halloween rush.
- Provided consultative customer service, helping shoppers locate specific costumes and props to meet their needs.
- Processed transactions accurately using the Point of Sale (POS) system, handling cash and card payments with attention to detail.
- Maintained visual merchandising standards by restocking shelves and organizing displays to maximize product visibility.
- Executed closing procedures, including cash reconciliation, store recovery, and securing the premises at the end of the shift.
Education
High School Diploma -
Coral Academy of Science
1051 Sandy Ridge Ave, Henderson, NV 8905205-2023
Skills
- Customer Relationship Management
- Technical Support & Game Troubleshooting
- Account Security & Restoration
- Inventory Control & Logistics
- Visual Merchandising & Display
- Cash Management & Reconciliation
- Google Workspace (Docs, Sheets, Slides, etc)
- Zendesk Ticketing System
- Data Entry & Analysis
- Workplace Safety (OSHA 10)
- Food Safety & Sanitation (SNHD Certified)
References
- Matthew Gardner, 2K Customer Success Manager. Phone: 702-468-1743
- Jared Smith, Sprouts Dairy Manager. Phone: 702-622-7582
Timeline
Customer Success Agent
Take Two Interactive Software Inc.
02.2024 - Current
Retail Sales Associate
Spirit Halloween Store
09.2022 - 10.2022
Dairy Department Clerk
Sprouts Farmers Market Inc.
04.2022 - 01.2024
High School Diploma -
Coral Academy of Science