Alexander Duffin
Knoxville,TN
Summary
I always strive to better myself in all possible fields of my work. I pride myself in my customer service abilities and ability to defuse almost any situation. I'm a hard motivated worker that has no issues gaining trust of my higher ups with hard work ethic and upbeat attitude.
Overview
13
13
years of professional experience
Work History
Lead Receiver
KARM Stores
Knoxville, TN
08.2022 - 07.2025
- Received, inspected and recorded incoming merchandise or material for conformance to specifications.
- Provided direction and assistance to other receivers in the performance of their duties.
- Planned daily workflow of staff members assigned to receiving tasks.
- Coordinated with warehouse personnel regarding storage locations of merchandise or materials.
General Manager
Cross America Partners
Oak Ridge, TN
06.2022 - 08.2022
- Trained employees on duties, policies and procedures.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Adventure Guide
Pink Jeep Tours Smokey Mountains
Pigeon Forge, TN
08.2021 - 06.2022
- Interacted with guests throughout tour with educational discussion of community, culture and Smoky Mountain information.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Facilitated tours to groups of up to 9.
- Conducted comprehensive tour narrations to adventure participants for safe execution of planned outdoor activities.
- Developed guest relationships to achieve high level of satisfaction.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Smith Driver Certified
- CPR Certified
- First Aid Certified
Sales Lead Manger
Mers Missouri Goodwill Industries
Alton, IL
10.2013 - 06.2021
- Interview, hire, train and mentor new employees
- Create weekly and daily schedules
- Maintain personal relationships with store vendors
- Assist in shipping and receiving of trucks and merchandise
- Transfer of funds to the bank, as well as maintaining strong personal relationship with bank management
- Handling majority of customer complaints
- Assisted with multiple store grand openings
Retail Sales Associate
Mers Missouri Goodwill Industries
Fairview Heights, IL
04.2012 - 10.2013
- Lead Cashier
- POS efficient
- Offered exceptional personal service to boost sales and customer satisfaction
- Communicated accurate information about promotions, customer programs and products
Education
High School Diploma -
Metro East Lutheran High School
Edwardsville, IL2009
Some College (No Degree) - Psychology
University of Concordia Chicago
River Forest, ILSkills
- Business Leadership
- General Manager
- Supervision and Training
- Performance Improvements
- Exceptional customer service
- Inventory management
- Customer relations
- Exceptional interpersonal communication
- Effective leader
- Cash register familiarity
- Strong interpersonal skills
- Goal-oriented
- Accomplished manager
- Positive and upbeat
- Performance Reviews
- Strong verbal communication
- Vendor relationship management
- Team development
Timeline
Lead Receiver
KARM Stores
08.2022 - 07.2025
General Manager
Cross America Partners
06.2022 - 08.2022
Adventure Guide
Pink Jeep Tours Smokey Mountains
08.2021 - 06.2022
Sales Lead Manger
Mers Missouri Goodwill Industries
10.2013 - 06.2021
Retail Sales Associate
Mers Missouri Goodwill Industries
04.2012 - 10.2013
High School Diploma -
Metro East Lutheran High School
Some College (No Degree) - Psychology
University of Concordia Chicago