Brittany Earnest
Mission Viejo,CA
Summary
Customer service representative with over 3 years of experience in telephone, messaging, and face-to-face customer service. Proven history of handling high-volume environments and hitting sales objectives. Excellent speaker with a bachelor's degree in business and a desire to brighten people's day.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Appointment Setter
Symmetry Financial Group
Mission Viejo, CA
07.2024 - Current
- Successfully contact leads via daily outbound calls for mortgage insurance.
- Input and track client data via CRM database
- Collaborate with sales team to schedule clients across multiple time zones.
Receptionist
Smart Parke
Laguna Woods, CA
07.2023 - 06.2024
- Handled intake and dispatch of up to 100 animals per day in our pet hotel
- Evaluated and documented medical documents for our animals
- Multitasked in a busy and high-demand environment
- Sold memberships/products and took care of customer needs.
Customer Service Representative
Perspire Sauna Studio
Mission Viejo, CA
08.2020 - 05.2021
- Main point of contact and liaison between clients, vendors, and management
- Answered all in-bound phone calls
- Conducted customer outreach via phone, text, and email
- Sold products, sauna packages, and memberships.
Sales Associate
Gap
San Diego, CA
06.2016 - 07.2017
- Served retail customers in a high-end and professional shopping environment
- Made connections with customers to ensure a positive environment
- Sold GAP credit cards and rewards programs.
Education
Bachelor's Degree - Business Administration and Management, Specialization in Entrepreneurship
San Diego State University
01.2019
Skills
- Sales
- Relationship Building
- CRM Software
- Incoming Call Reception
- Telephone Etiquette
- Customer Service
- Positive Attitude
- Problem-Solving
Certification
- CPR Certified
- First Aid Certified
Timeline
Appointment Setter
Symmetry Financial Group
07.2024 - Current
Receptionist
Smart Parke
07.2023 - 06.2024
Customer Service Representative
Perspire Sauna Studio
08.2020 - 05.2021
Sales Associate
Gap
06.2016 - 07.2017
Bachelor's Degree - Business Administration and Management, Specialization in Entrepreneurship
San Diego State University
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