Brittany Eich
Oxford
Summary
Senior Claims Representative with a strong focus on customer service and interpersonal communication. Adept at managing complex claims and delivering difficult news with empathy, fostering positive client relationships. Demonstrates flexibility in supporting various job functions while ensuring compliance and accuracy in claims processing.
Overview
10
10
years of professional experience
Work History
Senior Claims Representative
National Interstate Insurance
Richfield
09.2024 - Current
- Reviewed and processed insurance claims, ensuring accuracy and compliance with industry standards.
- Evaluate claim documentation to determine coverage eligibility and policy details.
- Investigated claims through collaboration with internal teams and external partners to enhance resolution efficiency.
- Communicate with clients to gather necessary information for claim evaluation.
- Investigate customer inquiries regarding claim status or payment accuracy.
- Monitored changes in laws, regulations, and policies, adapting claims processing operations to maintain compliance.
Inside Claims Specialist I
Liberty Mutual Insurance
Fairfield
03.2023 - 09.2024
- Facilitated positive customer experiences on all claims through proactive engagement and support.
- Addressed customer needs by communicating effectively with customers and claimants throughout claim processes.
- Reviewed claims to ensure compliance with company policies and regulations.
- Utilized analytical skills to assess coverage on complex claims accurately.
- Provided exceptional service while delivering difficult news regarding coverage denials with empathy and clarity.
APD Flex Claims Resolution Specialist
Liberty Mutual Insurance
Fairfield
07.2021 - 03.2023
- Analyzed insurance claims for validity and compliance with coverage requirements.
- Provided clear and empathetic communication to clients regarding claim denials and total loss settlements, ensuring understanding and support during challenging interactions.
- Facilitated timely updates to clients on claim status and documentation requirements, enhancing client satisfaction and trust.
- Facilitated departmental support for operational tasks.
APD Total Loss Claims Resolution Representative
Liberty Mutual Insurance
Fairfield
07.2020 - 07.2021
- Provided exceptional customer service in navigating complex total loss settlements, ensuring client satisfaction.
- Engaged with customers and claimants throughout claims process to meet their needs and clarify expectations.
- Streamlined claims processing to ensure timely resolutions and enhance customer experience.
- Assisted clients with inquiries regarding policy details and coverage options.
Claims Resolution Representative I & II
Liberty Mutual Insurance
Fairfield
08.2018 - 07.2020
- Achieved performance metrics, resulting in promotion to claims resolution representative II.
- Applied analytical skills to evaluate complex liability in core claims, supporting informed decision-making.
- Engaged with customers and claimants throughout claims process to address concerns and ensure satisfaction.
- Facilitated positive customer experiences by effectively managing each claim processed.
Employee Trainer
Fastenal Company
West Chester
06.2017 - 08.2018
- Trained employees to deliver exceptional customer support, enhancing service quality.
- Designed training materials to enhance onboarding and employee skills.
- Developed training outlines to ensure effective customer support training.
- Created standard operating procedures for efficient technical support at Fastenal.
Customer Service Representative
Fastenal Company
West Chester
11.2016 - 06.2017
- Resolved technical issues through phone support, ensuring timely and effective assistance for customers.
- Assisted customers with product inquiries and order placements.
- Addressed customer complaints and reported unresolved issues to management.
- Processed returns and exchanges while adhering to company policies.
Education
Continuing Education for FL Insurance License -
WebCE
Oxford, OHOxford, OH
High School -
Talawanda High School
Oxford, OHOxford, OH
Skills
- Claims processing
- Claims management
- Claims negotiation
- Claims training
- Policy analysis
- Analytical thinking
- Problem solving
- Adaptability and flexibility
- Interpersonal communication
- Conflict resolution
- Customer service orientation
References
References available upon request
Timeline
Senior Claims Representative
National Interstate Insurance
09.2024 - Current
Inside Claims Specialist I
Liberty Mutual Insurance
03.2023 - 09.2024
APD Flex Claims Resolution Specialist
Liberty Mutual Insurance
07.2021 - 03.2023
APD Total Loss Claims Resolution Representative
Liberty Mutual Insurance
07.2020 - 07.2021
Claims Resolution Representative I & II
Liberty Mutual Insurance
08.2018 - 07.2020
Employee Trainer
Fastenal Company
06.2017 - 08.2018
Customer Service Representative
Fastenal Company
11.2016 - 06.2017
Continuing Education for FL Insurance License -
WebCE
High School -
Talawanda High School