Brittany English
Frisco,TX
Summary
Results-driven professional with experience in inventory management, team leadership, and customer service. Skilled in data analytics, policy compliance, and communication. Successfully tracked and analyzed inventory data, resulting in improved accuracy and reduced costs. Proven success in managing high-performing teams, promoting a positive work environment and delivering exceptional customer service. Excels in issue resolution and responding to customer inquiries. Fluent in Spanish and experienced in vendor contracts and project management. Seeking a Customer Success role to apply the skills and experience to drive customer satisfaction and business growth.
Overview
6
6
years of professional experience
Work History
Inventory Control Analyst
Amazon
Baltimore, MD
10.2022 - Current
- Supported maintenance of asset management database system for 10 number of assets, resulting in improved tracking and organization of company assets.
- Accurate records of inventory levels and movements, tracking and analyzing inventory data, identifying and addressing discrepancies or inefficiencies in inventory processes
- Conducted statistical analyses to track inventory movements and identify trends, facilitating data-driven decision-making and improving overall inventory accuracy by 98%.
- Utilized statistical analysis to identify and address inefficiencies in inventory processes, resulting in 25% reduction in stockouts and 15% decrease in carrying costs.
Manager
SeoulSpice
College Park, MD
10.2021 - 08.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented new operational procedures, resulting in 20% reduction in food waste and 15% increase in overall profitability.
- Successfully resolved customer complaints and issues, resulting in improved customer satisfaction and positive online reviews.
- Coached and motivated team to drive sales and deliver exceptional customer service.
- Led team of 10+ employees to consistently exceed monthly sales targets, resulting in 15% increase in revenue over 12-month period.
- Served liaison between management and employees, communicating concerns and expectations to relevant parties.
Associate Coordinator
Chamber Of Commerce
Middletown, DE
10.2020 - 01.2021
- Managed weekly Microsoft Teams meetings, recording comprehensive minutes to ensure that all discussions and decisions were accurately documented for future reference and compliance.
- Secured government grant approvals for over 70 companies during pandemic, totaling $25,000-50,000 in approved funding and helping businesses navigate challenges of pandemic with financial support.
- Applied exceptional communication and sales skills to proactively promote businesses to potential B2B partners through phone calls, effectively establishing new business partnerships and driving sales growth.
- Successfully developed and nurtured valuable relationships with key state and local government officials, creating new opportunities for networking, collaboration, and community engagement.
- Effectively establishing new business partnerships and driving sales growth.
- Utilized Salesforce to track member interactions, generating reports and identifying trends to drive positive business outcomes and customer satisfaction
- Developed and implemented strategies to increase customer satisfaction and engagement.
Assistant Manager
Cheesecake Factory
Washington, DC
03.2018 - 09.2019
- Operated under strict compliance with sanitation and food service regulations, ensuring safe and clean environment for customers and staff.
- Demonstrated keen attention to detail and proactively monitored compliance with health and fire regulations to mitigate risk and ensure safe and secure workplace.
- Proven track record of rapid career advancement, promoted from food runner to manager within 5 months due to exceptional performance, leadership, and dedication.
- Exceeded sales targets and achieved record-breaking results, leading team to remain #1 store worldwide in to-go sales within company.
- Developed and implemented innovative staffing systems to support business growth and optimize team performance, resulting in increased efficiency and productivity.
- Proven success in managing high-performing teams of 7+ staff members.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Senior Sales Associate
Lifetouch
10.2016 - 04.2018
- Collaborated with senior management to track and analyze key performance metrics, identify areas for improvement, and implement targeted solutions to drive revenue growth and customer satisfaction.
- Consistently exceeded weekly sales quotas, averaging $5,500 in sales per week and generating revenue growth.
- Recognized as one of the top-performing sales associate for 12 consecutive weeks, consistently exceeding sales targets.
- Utilized exceptional communication and persuasion skills to successfully educate clients on the value of purchasing additional images.
- Built diverse and consistent sales portfolio.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Business - Economics
Prince George's Community College
Upper Marlboro, MD05.2024
Skills
- Policy and Procedure Compliance
- Customer Satisfaction
- Data Analytics
- Communication
- Microsoft Excel
- Issue Response and Resolution
- Project Management
- Spanish( Intermediate)
- Cost Management
- Microsoft Office
- Client Service Optimization
- Cost Management
- Microsoft Office
- Client Service Optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inventory Control Analyst
Amazon
10.2022 - Current
Manager
SeoulSpice
10.2021 - 08.2022
Associate Coordinator
Chamber Of Commerce
10.2020 - 01.2021
Assistant Manager
Cheesecake Factory
03.2018 - 09.2019
Senior Sales Associate
Lifetouch
10.2016 - 04.2018
Business - Economics
Prince George's Community College
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