Christine Smith
Westland
Summary
Proactive Inventory Control Analyst with strengths in team collaboration and sales coordination. Known for developing process improvements that enhance inventory accuracy and drive customer satisfaction. Ready to leverage expertise to support organizational success.
Overview
12
12
years of professional experience
Work History
Inventory Control Analyst
Brightstar Lottery
Wixom
10.2021 - Current
- Managed inventory levels to ensure accurate stock availability
- Coordinated sales efforts with team members to optimize customer service
- Utilized inventory management software for tracking sales and stock movements
- Processed sales transactions efficiently using point-of-sale systems
- Conducted regular stock audits to identify discrepancies and prevent loss
- Collaborated with suppliers to maintain timely replenishment of inventory
- Performed regular cycle counts to ensure accuracy of inventory records.
- Adhered to all safety regulations while handling hazardous materials such as cleaning supplies or chemicals.
- Conducted physical inventories at regular intervals to ensure accuracy of stock levels.
- Coordinated with suppliers to manage order schedules and delivery timelines.
- Developed process improvements for inventory tracking and management systems.
- Conducted regular audits to verify inventory accuracy and compliance standards.
Customer Service Representative
Morley Companies
Saginaw
10.2020 - 10.2021
- Resolved customer escalations by analyzing compliance issues and providing solutions.
- Supported training sessions for new team members on compliance protocols and procedures.
- Documented escalation processes and created guides for best practices in compliance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Warehouse Assistant
Amazon
Romulus
06.2019 - 07.2020
- Operated warehouse equipment to efficiently pick and prepare orders.
- Verified product accuracy by matching items with order sheets.
- Maintained organized inventory by categorizing products in designated locations.
- Collaborated with team members to streamline picking processes and improve efficiency.
- Followed safety protocols to ensure a secure working environment for all staff.
- Assisted in training new employees on order picking procedures and equipment use.
Call Center Supervisor
Concentrix
Warren
06.2014 - 06.2019
- Supervised daily sales operations and ensured team compliance with company policies.
- Trained new staff on product knowledge and effective sales techniques.
- Assisted in developing sales strategies to improve overall team performance.
- Conducted regular performance reviews to provide feedback and support growth initiatives.
- Facilitated communication between departments to streamline processes and improve efficiency.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Education
Associate of Applied Science -
Schoolcraft College
Livonia, MI12-2009
Skills
- Inventory management
- Stock auditing
- Inventory software
- Order processing
- Cycle counting
- Customer relationship management
- Sales coordination
- Performance analysis
- Team collaboration
- Sales support
- Microsoft Excel
- Purchase order management
- Audit processes
- Stocking and organization
- Regulatory compliance
- Customer service
- Sales strategy development
- Point-of-sale systems
- Sales analysis
- Sales strategy optimization
- Training staff
Timeline
Inventory Control Analyst
Brightstar Lottery
10.2021 - Current
Customer Service Representative
Morley Companies
10.2020 - 10.2021
Warehouse Assistant
Amazon
06.2019 - 07.2020
Call Center Supervisor
Concentrix
06.2014 - 06.2019
Associate of Applied Science -
Schoolcraft College