Brittany Estes
Rockmart,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Member Service Specialist III
Coosa Valley Credit Union
01.2017 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Completed training and worked effectively under high-pressure client services environments.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Educated customers on use of banking website and mobile apps.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained, organized and stocked teller window areas.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
Receptionist
State Farm
10.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Cashier
Ingles
08.2012 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Rockmart High School
Rockmart, GA05.2011
Skills
- Cash Drawer Balancing
- Customer Service Representation
- POS Transactions
- Understanding Customer Needs
- Process Transactions
- Calm and Professional Under Pressure
- Customer Engagement
Timeline
Member Service Specialist III
Coosa Valley Credit Union
01.2017 - Current
Receptionist
State Farm
10.2013 - 01.2014
Cashier
Ingles
08.2012 - 10.2013
High School Diploma -
Rockmart High School
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