Brittany Estes
Rockmart,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Member Service Specialist III
Coosa Valley Credit Union
Rockmart, GA
01.2017 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Completed training and worked effectively under high-pressure client services environments.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Educated customers on use of banking website and mobile apps.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained, organized and stocked teller window areas.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
Receptionist
State Farm
Cartersville, GA
10.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Cashier
Ingles
Rockmart, GA
08.2012 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Rockmart High School
Rockmart, GA05.2011
Skills
- Cash Drawer Balancing
- Customer Service Representation
- POS Transactions
- Understanding Customer Needs
- Process Transactions
- Calm and Professional Under Pressure
- Customer Engagement
Timeline
Member Service Specialist III
Coosa Valley Credit Union
01.2017 - Current
Receptionist
State Farm
10.2013 - 01.2014
Cashier
Ingles
08.2012 - 10.2013
High School Diploma -
Rockmart High School