Brittany Faries
Ocala,FL
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Experienced Lead Customer Service Associate with background in managing and training customer service teams. Strengths include problem-solving abilities, leadership skills, and strong communication. Previous roles involved improving customer satisfaction ratings, streamlining workflow processes and fostering positive relationships with customers to enhance loyalty and retention.
Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Passionate about providing top-notch customer service. Have background in handling diverse customer inquiries, resolving complaints and promoting company products, all focused on enhancing client satisfaction. Strong communicator with knack for building relationships and fostering loyalty. Made significant impact in previous work through implementation of innovative customer service strategies that improved overall efficiency.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
In-Home Nanny
Taylor Jones
Ocala, Florida
05.2025 - Current
- Provided attentive care to children in a nurturing home environment.
- Planned and organized engaging educational activities for various age groups.
- Managed daily schedules, including meals, naps, and recreational time.
Restaurant Supervisor
Sand Dune Cafe
Jensen Beach, Florida
07.2022 - 03.2024
- Supervised daily operations to ensure smooth cafe functionality.
- Trained and mentored new staff on service standards and procedures.
- Managed staff schedules to optimize coverage during peak hours.
- Implemented health and safety protocols within cafe environment.
- Conducted regular inventory checks to manage supplies efficiently.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Established good customer relations and excellent service to build and retain loyal customers.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Utilized basic computer skills such as Microsoft Office Suite when required during setup or operations of audiovisual equipment.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
Supervisor/ Banquet Captain
Hutchinson Island Resort
Jensen Beach, FL
09.2018 - 07.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved guest complaints quickly and effectively to maintain satisfaction.
- Coordinated communication between departments for seamless guest experiences.
- Trained staff on customer service protocols and resort policies.
Bartender
Evergreen County Club
Palm City, FL
02.2017 - 07.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender/ Shift Supervisor
Stuart Grille And Ale
Stuart, FL
09.2012 - 02.2017
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Receptionist
Associated Financial Group
Port St. Lucie , FL
10.2011 - 09.2012
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Bartender
Mickey Finn's
Port St Lucie , FL
07.2007 - 04.2010
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma -
Saint Lucie West Centennial High School
Port Saint Lucie, FL 08.2001 - 05.2006
Skills
- P>Staff supervision
- P>Inventory management
- P>Staff Management
- P>Food safety and sanitation
- P>Banquet coordination
- P>Cash handling
- P>Hospitality service expertise
- P>High-volume dining
- P>Stocking and replenishing
- P>Menu memorization
- P>Beverage preparation
- P>Food station setup
- Child development
- First aid certification
- Household management
- Customer service
- Scheduling efficiency
- Problem solving
- Conflict resolution
- Time management
- Age-appropriate activity planning
- Effective communication techniques
- Toddler care experience
- Language skills
- Organizational skills
Personal Information
Title: Hospitality Management
Timeline
In-Home Nanny
Taylor Jones
05.2025 - Current
Restaurant Supervisor
Sand Dune Cafe
07.2022 - 03.2024
Supervisor/ Banquet Captain
Hutchinson Island Resort
09.2018 - 07.2022
Bartender
Evergreen County Club
02.2017 - 07.2018
Bartender/ Shift Supervisor
Stuart Grille And Ale
09.2012 - 02.2017
Receptionist
Associated Financial Group
10.2011 - 09.2012
Bartender
Mickey Finn's
07.2007 - 04.2010
High School Diploma -
Saint Lucie West Centennial High School
08.2001 - 05.2006