Reliable and detail-oriented professional with over a decade of experience in customer interaction, problem-solving, and technical troubleshooting. Adept at using digital tools, communication platforms, and support software to deliver exceptional customer experiences. Proven ability to quickly learn new systems and resolve issues efficiently. Seeking to bring strong technical, organizational, and customer service skills to the team!
•Manage all aspects of a remote, customer-facing online business.
•Communicate proactively with clients to understand needs, provide order updates, and promptly resolve concerns.
•Handle inventory, perform accurate data entry, and manage digital record-keeping for all business transactions.
•Utilize online platforms such as Etsy, Google Workspace, and Canva for business operations and record management.
•Maintain product listings and manage social media and email marketing efforts for customer engagement.