KRISTIN SCHEIHING
Westminster,MD
Summary
Detail-oriented, analytical professional with 15+ years of experience in high-volume operations, data review, documentation accuracy, and compliance-driven decision making. Highly skilled in navigating multiple computer systems simultaneously, interpreting complex information, and applying guidelines with precision to meet strict quality and production metrics. Recognized for exceptional attention to detail, fast learning, and the ability to adapt quickly in dynamic, metric-focused environments. Proven track record of improving workflows, reducing errors, and delivering accurate, timely, customer-focused resolutions that support organizational goals and enhance service outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner / Operator
The Fun & Fit Factory, LLC
04.2017 - Current
- Managed full-scope daily business operations—including financial tracking, data entry, scheduling, customer issue resolution, and compliance documentation—ensuring accurate, timely, and audit-ready records.
- Oversaw and maintained member records for hundreds of families, ensuring billing accuracy, clean data entry, and consistent system tracking across multiple applications.
- Designed and implemented process improvements that increased accuracy, reduced manual errors, and strengthened consistency and compliance in all service-delivery workflows.
Residential Sales Specialist
Tevis Energy
02.2024 - 10.2025
- Processed high volumes of customer account data with exceptional accuracy, ensuring complete documentation and error-free record maintenance in a fast-paced, metric-driven environment.
- Navigated multiple computer systems and applications simultaneously to create, update, and track account information while consistently meeting quality, compliance, and productivity standards.
- Improved customer satisfaction by delivering precise information, resolving issues promptly, and contributing to a 20% reduction in response times through efficient account handling.
- Produced detailed reports, analyzed account data, identified discrepancies, and maintained thorough, audit-ready documentation to support informed operational and policy-based decisions.
Multi-Site Property Manager
Harbor Group Management
12.2017 - 09.2021
- Managed confidential tenant files, documentation, and compliance-based decision making for 500+ units across three properties, ensuring accuracy, policy adherence, and complete audit-ready records.
- Interpreted complex policy, regulatory, and eligibility requirements (LIHTC/HUD), applying guidelines with the same precision required for medical claims evaluation and adjudication.
- Utilized advanced property management and CRM systems to analyze data, verify information, resolve discrepancies, and ensure consistent accuracy across high-volume workflows.
- Improved operational workflows, reduced documentation errors, and consistently exceeded quality and compliance standards across multiple properties in a fast-paced, metrics-driven environment.
Assistant Property Manager / Resident Services Coordinator
Home Properties / Lighthouse Mgmt
09.2009 - 12.2017
- Processed financial transactions, reviewed supporting documentation, identified discrepancies, and maintained precise records—consistently keeping bad debt below 1% through accuracy and proactive issue resolution.
- Entered, verified, and maintained data across multiple systems, ensuring accuracy, compliance, and alignment with established policies and workflow requirements.
- Improved operational turnaround times by 25% by streamlining processes, enhancing documentation accuracy, and applying strong attention to detail in all administrative tasks.
Education
High School Diploma - undefined
Westminster High School
01.2005
Skills
- Claims Review, Evaluation & Adjudication
- High-Volume Data Processing with Exceptional Accuracy
- Multi-System Navigation (Windows Web-Based Applications)
- Analytical & Critical Problem Solving
- Compliance, Policy & Eligibility Interpretation
- Quality Assurance, Accuracy Standards & Production Metrics
- Customer / Member Support & Issue Resolution
- Documentation Review, Recordkeeping & Audit-Ready File Management
- Workflow Optimization & Process Improvement
- Fast, Error-Free Keyboarding & Data Entry
- Clear, Professional Written & Verbal Communication
Core Claims & Operations Skills
- Rapid Learner with Strong Adaptability in High-Change Environments
- Yardi Voyager RealPage MRI Entrata Salesforce JD Edwards
- AppFolio Ops Technology Various CRM & Operations Platforms
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Google Workspace (Docs, Sheets, Drive, Gmail)
- Adobe Acrobat DocuSign Web-Based Data & Compliance Systems
- Advanced keyboarding speed and accuracy
- Strong Windows navigation and multi-application proficiency
- Comfortable working in high-volume, accuracy-driven, metrics-focused environments
Technical Systems
Software & Tools
Additional Technical Strengths
Certification
- Fair Housing Certification (HUD & State)
- Section 504 / ADA Compliance | EIV Training
- Risk Management, Safety & Compliance Courses
- CPR / AED / First Aid (2024–2026)
Timeline
Residential Sales Specialist
Tevis Energy
02.2024 - 10.2025
Multi-Site Property Manager
Harbor Group Management
12.2017 - 09.2021
Owner / Operator
The Fun & Fit Factory, LLC
04.2017 - Current
Assistant Property Manager / Resident Services Coordinator
Home Properties / Lighthouse Mgmt
09.2009 - 12.2017
High School Diploma - undefined
Westminster High School