Job Search Status
Open to workDesired start date: Flexible
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Noah Mace
Sherman,TX
Work Preference
Summary
Customer-focused claims and automotive damage professional with 8+ years of experience evaluating hail damage, estimate writing, working directly with vehicle owners, coordinating repairs, reviewing insurance-related documentation, and managing repair operations. Experienced in negotiating with customers, interpreting repair needs, documenting vehicle damage, and guiding clients through the claims process. Strong background in leadership, estimating, customer service, and automotive repair coordination. Seeking to leverage extensive industry knowledge in an Auto Claims Adjuster role.
Overview
9
9
years of professional experience
Work History
Owner / Operator
Self-Employed Auto Hail Repair Business
03.2025 - Current
- Manage all business operations, customer consultations, vehicle inspections, estimating and damage documentation, repair coordination, and insurance-related communications. Work directly with vehicle owners throughout the repair process while maintaining detailed records and ensuring customer satisfaction.
Sales Manager
Hailstone
01.2023 - 03.2025
- Led sales operations and customer service efforts for a high-volume auto hail repair organization. Managed approximately 30 calls per day, and 30-50 claims per month on average. Conducted auto hail estimates and worked in coordination with claims adjusters. Assisted customers through insurance claim processes, reviewed vehicle damage concerns, trained staff, and ensured successful resolution of customer issues from intake through vehicle delivery.
Shop Manager / Sales Representative
Quality Auto Hail Repair
01.2019 - 01.2023
- Managed daily shop operations, over-see all final written estimates and supplements before submission, coordinated repair schedules, communicated with customers regarding vehicle damage and repairs, maintained documentation, and ensured repair quality standards. Served as a primary point of contact for customers navigating the repair process.
Sales Representative
Quality Auto Hail Repair
01.2017 - 01.2019
- Conducted vehicle inspections, identified hail damage, explained repair options, generated estimates, and assisted customers throughout the repair and insurance process.
Education
High School Diploma / GED -
Prosper Highschool
Prosper, TX05-2017
Skills
- Claims Support
- Coverage Review
- Damage Assessment
- Customer Service
- Documentation
- Investigation
- Vehicle Inspection
- Estimating / Estimate Review
- CCC
- Mitchell
- Negotiation
- Time Management
- Communication
- Leadership
- Relationship management
Timeline
Owner / Operator
Self-Employed Auto Hail Repair Business
03.2025 - Current
Sales Manager
Hailstone
01.2023 - 03.2025
Shop Manager / Sales Representative
Quality Auto Hail Repair
01.2019 - 01.2023
Sales Representative
Quality Auto Hail Repair
01.2017 - 01.2019
High School Diploma / GED -
Prosper Highschool
Relevant Qualifications
- Vehicle damage assessment and documentation
- Insurance claims assistance and customer education
- Estimating and repair coordination
- Customer relations and conflict resolution
- Investigation and problem-solving
- Team leadership and training
- File management and detailed record keeping
- Negotiation and communication skills
- Operations management and scheduling
- Shop knowledge and understanding