Samantha Reoch
Highland,MI
Summary
To obtain and establish a long-term career in the insurance industry, leveraging Xactimate certification, extensive residential property experience, and strong customer service skills while continuing to develop and expand expertise to grow within the claims profession.
Overview
1
1
Certification
18
18
years of professional experience
Work History
OWNER / OPERATOR
Better Maid Services LLC
Highland, Michigan
10.2020 - Current
- Owned and operated a residential, commercial, and post-construction property services business, managing daily operations from scheduling and estimating through customer service and project completion.
- Built strong, long-term customer relationships through responsive communication, professionalism, and effective resolution of customer concerns.
- Communicated directly with homeowners, property owners, contractors, and commercial clients regarding property conditions, project requirements, and expectations.
- Managed multiple projects, deadlines, records, invoicing, and administrative tasks independently, ensuring accuracy and detail in all aspects of operations.
- Prepared service estimates by evaluating property conditions and defining scope of work, labor, and materials to ensure accurate project costing.
- Conducted visual assessments of residential and commercial properties, documenting conditions and identifying areas for improvement to inform service recommendations.
- Maintained required business insurance and bonding.
Lead Professional House Cleaner
Dust Dynasty LLC
Wixom, MI
08.2017 - 10.2020
- Coordinated cleaning schedules and prioritized tasks to meet client expectations efficiently.
- Supervised daily cleaning workflows to maintain consistent service quality across assigned residential properties.
- Inspected completed work to verify spotless finishes and address missed areas promptly.
- Trained new cleaners on dusting, sanitizing, vacuuming, and proper chemical handling procedures.
- Maintained supply inventory and restocked equipment to prevent service interruptions.
- Communicated with clients to confirm preferences and resolve service concerns professionally.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Performed routine inspections of completed work to verify that it met company standards and client expectations before leaving premises.
Lead Cashier
Ruggles Plants and Produce
White Lake, MI
05.2008 - 07.2014
- Balanced cash drawers, resolved discrepancies, and maintained secure daily cash handling.
- Coordinated front-end workflow to reduce wait times during busy customer periods.
- Processed sales, returns, and exchanges with accuracy and policy compliance.
- Maintained clean, organized checkout areas and stocked impulse items near registers.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
Education
High School Diploma -
Milford High School
Highland, MI06-2006
Skills
- Insurance & Claims: Property Claims
- Claims Documentation
- Property Damage Assessment
- Xactimate
- Estimating
- Residential Construction Basics
- Customer Service
- Policyholder Communication
- Contractor Communication
- Microsoft Excel
- Microsoft 365
- Digital Documentation
- Data Entry
- Documentation and reporting
- Time Management
- Organization
- Problem Solving
- Attention to Detail
- Multi-Tasking
- Reporting skills
Licenses and Training
LICENSES & TRAINING
- Michigan Licensed Insurance Adjuster
- Xactimate Level 1 Certified
- Residential Construction Basics
- Soft Skills: The Essential Art of Adjusting
- Microsoft 365 Training — Excel Proficient
Certification
Michigan Licensed Insurance Adjuster, Xactimate Level 1 Certified, AdjustPro — Insurance Adjuster Course & Certification
Timeline
OWNER / OPERATOR
Better Maid Services LLC
10.2020 - Current
Lead Professional House Cleaner
Dust Dynasty LLC
08.2017 - 10.2020
Lead Cashier
Ruggles Plants and Produce
05.2008 - 07.2014
High School Diploma -
Milford High School