Fishing
Casey Nelson
Des Moines
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Operator
Detail Guys LLC
10.2021 - 12.2024
- As Owner/Operator of Detail Guys LLC I was responsible for the business as a whole.
- Managed day-to-day business operations.
- Greeted and assisted customers, managed all sales, marketing, banking, inventory, bills, account management, vendors, phones.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established and maintained working relationships with customers, vendors, distributors and automotive dealerships.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Home Energy Rater
Redfox Inspections
03.2017 - 02.2021
- Daily responsibilities included field work, traveling to various job sites (new home builds) to test homes for Iowa code compliance regarding energy ratings, insulation requirements.
- Test HVAC to ensure meeting Iowa requirements.
- Also conducted new home insulation inspections to ensure proper Iowa code insulation requirements.
- Completed required paperwork needed for each home to move forward in building process.
- Responsible for company vehicle
- Completed required training modules promptly, ensuring up-to-date knowledge of project requirements.
- Increased understanding of complex concepts through regular collaboration with fellow raters and supervisors.
Sales Associate
Dewey Dodge
01.2016 - 03.2017
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Developed strong relationships with customers for repeat business and referrals.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Collaborated with management to develop sales strategies and achieve monthly targets.
Recruiting Associate
A-1 Careers
06.2014 - 11.2015
- Managed full cycle recruitment process, ensuring a positive candidate experience from application to onboarding.
- Maintained open lines of communication with potential candidates through follow-up emails or phone calls after submitting an application.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Property Claims Adjuster
Nationwide Insurance Company
01.2009 - 03.2013
- Licensed Property Claims Adjuster in 46 states.
- Work directly with policy holders and contractors following property claims. Represented Allied/Nationwide in dealings with third parties, i.e....claimant carriers, attorneys, contractors, mitigation teams, etc.
- Evaluate Homeowner policies, interpret laws and regulations, investigate property loss, and review and negotiate estimates to bring claim to closure.
- Continuously analyze case facts and monitor activities in order to identify possible red flags for fraud and/or abuse.
- Established and maintained a high level of positive working relationships with coworkers, customers, and Nationwide Insurance Property Blue Ribbon vendors.
- Create damage estimates for property losses.
- Exercised proper judgment and decision making to analyze over a 100 claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
Education
High School Diploma -
Norwalk High School
Norwalk, IA05-1996
Skills
- Account management
- Claims management
- Documentation and reporting
- Customer service
- Business planning
- Property insurance
- Property examination
- Negotiation abilities
- Policy analysis
- Business management
- Recruiting and hiring
Certification
- 2008 - Insurance Producer/Agent License
- 2009 - Property Claims Adjuster License
- 2009 - Property Blue Ribbon School
- Claims training
- Xactimate estimating and sketch training
- Property Best claims practices
- Property Best estimating practices
- Property Best reserving practices
- ISU/Phone Theft school
- 2010 - Paul Davis University - Fire prevention/Mitigation Training Course - this course focused on 1) Preventing fire loss by reducing the exposures and 2) Mitigating the losses by reducing the potential damage caused the fire.
- Water Mitigation Course - This course focused on the loss exposures that lead to water damage. Also, the containment, mitigation,and cleanup of the water loss.
- 2011 - Beginning course work towards CPCU
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offCareer advancement401k matchInterests
Aquarium Hobbyist
Cars
Timeline
Owner/Operator
Detail Guys LLC
10.2021 - 12.2024
Home Energy Rater
Redfox Inspections
03.2017 - 02.2021
Sales Associate
Dewey Dodge
01.2016 - 03.2017
Recruiting Associate
A-1 Careers
06.2014 - 11.2015
Property Claims Adjuster
Nationwide Insurance Company
01.2009 - 03.2013
- 2008 - Insurance Producer/Agent License
- 2009 - Property Claims Adjuster License
- 2009 - Property Blue Ribbon School
- Claims training
- Xactimate estimating and sketch training
- Property Best claims practices
- Property Best estimating practices
- Property Best reserving practices
- ISU/Phone Theft school
- 2010 - Paul Davis University - Fire prevention/Mitigation Training Course - this course focused on 1) Preventing fire loss by reducing the exposures and 2) Mitigating the losses by reducing the potential damage caused the fire.
- Water Mitigation Course - This course focused on the loss exposures that lead to water damage. Also, the containment, mitigation,and cleanup of the water loss.
- 2011 - Beginning course work towards CPCU
High School Diploma -
Norwalk High School
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