Brittany Fightmaster
Tampa,FL
Summary
Experienced management professional with a strong background in customer service, hiring, and staff training. Proven ability to promote efficiency and productivity, leading teams to exceed business targets. Skilled in conflict management and organizational strategies, with a focus on enhancing customer satisfaction through high-quality service. Accomplished in financial reporting and budget adherence, consistently achieving P&L targets.
Overview
23
23
years of professional experience
Work History
Produce Manager
Publix
10.2022 - Current
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection.
- Maintained safe work environment by adhering to safety regulations and policies.
- Supervised produce department staff, delegating tasks and training new employees.
- Coordinated merchandising of produce items across store locations with other departments.
- Organized weekly meetings to discuss team goals and performance objectives.
- Monitored quality standards for all produce, ensuring freshness and compliance with safety regulations.
- Resolved customer complaints promptly while maintaining positive customer relations.
- Implemented waste reduction strategies, including composting and donating unsellable items.
Technology Admin and Purchasing Support 2
Publix Supermarkets
09.2020 - 2022
- Facilitated system training and resolved user/system errors efficiently.
- Collaborated with PIMS, Marwood, Flex, Chip, and SIR to enhance operational processes.
- Managed charting processes alongside daily and weekly support tasks.
- Executed administrative functions for software platforms, managing internal SharePoint sites.
- Tracked and resolved issues regarding advertised items to ensure accuracy.
- Liaised with vendors and stores to streamline operational workflows.
- Coordinated timelines and tasks to meet departmental objectives.
- Handled onboarding processes for multiple managers in Technology department.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Arranged meetings and appointments and updated records to assist management.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
GRS
Publix Supermarkets
10.2019 - 08.2020
- Provide Premier Customer Service
- Ensure product is within date and rotate and display product against planograms
- Assist with unloading and loading trucks
- Organize back room
- Review ordering
- Assist with pricing and scanning issues.
Small Business Owner
Brittany Fightmaster
02.2016 - 10.2019
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Administrative coordinator
Publix Supermarkets
01.2008 - 03.2016
- Delivered premier customer service to enhance customer satisfaction.
- Conducted job interviews and managed new hire paperwork.
- Administered drug screenings and submitted background checks.
- Facilitated new associate orientation and training in customer service and grocery departments.
- Operated cash register and handled back office financial transactions.
- Maintained accurate filing of paperwork for employee records.
- Executed weekly payroll processing with precision.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
Assistant Customer Service Manager
Publix Supermarkets
01.2009 - 01.2010
- Providing Premier Customer Service
- Training and leading the customer service department
- Overseeing the store and all departments as manager in charge
- Writing schedules
- Writing and conducting evaluations
- Assisting customers and associates
- Balancing back office
- Running register
- Hiring new associates.
Assistant Grocery Manager
Publix Supermarkets
01.2006 - 01.2007
- Providing Premier Customer Service
- Training and leading the grocery department
- Overseeing the store and all departments as manager in charge
- Writing schedules
- Writing and conducting evaluations
- Assisting customers and associates
- Balancing back office
- Running register
- Hiring new associates.
Cashier/Stock Clerk/GTL
Publix supermarkets
01.2003 - 01.2006
Education
High School Diploma -
First Coast Academy
Jacksonville, Florida07.2004
Skills
- Management and leadership
- Customer service excellence
- Recruitment and hiring
- Compliance with drug testing
- Evaluation writing
- Microsoft Office proficiency
- Team collaboration
- Training and development
- Organizational skills
- Retail inventory management
- Inventory replenishment strategies
- Merchandising strategies
- Retail management expertise
- Ordering procedures
- Promotional planning and execution
- Inventory counting techniques
- Retail management experience
- Customer service
- Operational efficiency
- Inventory counting
- Administration and management
- Department leadership
- Retail management background
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Scheduling and coordinating
- Team building
- Hiring and training
- Quality control
Timeline
Produce Manager
Publix
10.2022 - Current
Technology Admin and Purchasing Support 2
Publix Supermarkets
09.2020 - 2022
GRS
Publix Supermarkets
10.2019 - 08.2020
Small Business Owner
Brittany Fightmaster
02.2016 - 10.2019
Assistant Customer Service Manager
Publix Supermarkets
01.2009 - 01.2010
Administrative coordinator
Publix Supermarkets
01.2008 - 03.2016
Assistant Grocery Manager
Publix Supermarkets
01.2006 - 01.2007
Cashier/Stock Clerk/GTL
Publix supermarkets
01.2003 - 01.2006
High School Diploma -
First Coast Academy
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