Sophia Passantino
Orlando,FL
Summary
Legal Studies student and professional with strong skills in oral and written communication, active listening, and analytical problem-solving. Fluent in Portuguese, English, and Spanish, with proven organizational abilities. Seeking a position where I can leverage my skills and apply my customer service and administrative experience in ways that build toward a successful career in the legal field.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Publix
06.2023 - Current
- Worked closely with the team to meet or exceed service goals on a consistent basis.
- Selected by management to coordinate fundraising initiatives and assist with organizing in-store events, reflecting strong leadership and organizational skills.
- Improved customer service procedures, policies, and standards based on feedback.
- Ensured confidentiality of all sensitive information handled during client interactions.
- Effectively resolved customer inquiries, complaints, and issues promptly and tactfully, ensuring positive resolution and customer retention.
- Demonstrated proficiency in operating POS systems, handling cash transactions, and managing store operations during peak hours.
General Manager of Operations
Orange Futsal Academy
08.2017 - 05.2023
- Prepared detailed reports on operational performance for executive review and decision-making.
- Managed all aspects of registrations, uniform orders, tournaments, and parent communications, ensuring accuracy and efficiency in operations.
- Implemented proactive problem-solving strategies like surveys to address challenges and maintain seamless operations.
- Built and maintained positive relationships with parents, players, and staff, enhancing academy satisfaction and retention rates.
- Excelled in a fast-paced, team-oriented environment by delivering exceptional service and administrative support.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Bachelor of Science - Legal Studies
University of Central Florida
Orlando, FL08.2027
Associate of Arts - General Studies
Valencia College
Orlando, FL08.2024
High School Diploma -
Lake Nona High
Orlando, Florida08-2027
Skills
- Fluent in Portuguese, English, and Spanish
- Product Knowledge
- Complaint resolution
- Communication and Interpersonal Skills
- Call Management
- Staff Training
- Call Center Operations
- Adaptability and flexibility
- Scheduling
- Multitasking and organization
Languages
Spanish
Full Professional
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Customer Service Representative
Publix
06.2023 - Current
General Manager of Operations
Orange Futsal Academy
08.2017 - 05.2023
Bachelor of Science - Legal Studies
University of Central Florida
Associate of Arts - General Studies
Valencia College
High School Diploma -
Lake Nona High
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