Marina Brustolin

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Maintained high standards of customer service during high-volume, fast paced operations.
• Report to each shift on time and ready to work.

• Enhance guest experience by sharing Fogo history and gaucho culture.
• Team Leader for add on sales and the building the “Perfect Check.”
• Collaborate with management resolves issues promptly and ensure every guest leaves happy and excited about returning.
• Assist management with sharing shift goals and motives team to meet them.
• Train, Coach, and Mentor newly hires.

Team Leadership: Managed and trained front and back of the house staff, promoting a culture of excellence and teamwork.

Exceptional Customer Satisfaction: Achieved over 1.000 positive reviews on Yelp , demonstrating a strong commitment to guest experience and service quality.

Revenue Growth: Increased sales from August to December through targeted initiatives, significantly impacting overall revenue.

Event Coordinator: Hosted a variety of successful events, including wine dinners and bar events, consistently receiving positive feedback from guests.

Dependability: Known for punctuality and responsibility, contributing to an organized and efficient workplace.

• Setting clear goals and expectations for the team.
• Delegate tasks effectively.
• Set up our team for success!
• Ability to inspire and motivate others.
• Develop and implements back-of-the-house and front-of-the-house policies and procedures.
• Ensures maximum client satisfaction, delivery exceptional customer service and efficient management service.
• Followed food safety procedures according to the rules.

• Dedicate to ensuring customers satisfaction by remaining accessible and friendly.
• Exceptional interpersonal and team building skills.
• Success multitasking while remaining professional and courteous in fast-paced environment.
• Skilled at anticipating, identifying guests needs.
• Knowledge of menu and special of the day, including gourmet food, spirits, and wine pairing.

• Designed and maintained market table, ensuring that all dishes meet quality and quantity levels.
• Setting up all the salad plates promptly, maintaining cleanliness of all areas, and making sure everything was guest ready when the restaurant doors would open.
• Maintaining everything filled and fresh.