Leonila Pedro
Newark,NJ
Summary
Proactive and adaptable professional known for delivering quality work and achieving organizational goals. Demonstrates strong communication skills and a solid track record in teamwork, contributing effectively to dynamic teams. Committed to continuous learning and professional development to enhance service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dufry Free Newark Airport
Newark , NJ
09.2024 - Current
- Enhanced boarding process by ensuring timely verification of passenger documents.
- Resolved customer complaints promptly and efficiently.
- Delivered outstanding customer service to achieve satisfaction.
- Processed transactions efficiently.
- Developed strong organizational skills.
Market Manager
Brooklyn Hair
Newark , NJ
04.2022 - Current
- Mentored, enhanced skills, and motivated team members to accomplish revenue goals.
- Secured clients and customers.
- Planned and executed events to boost brand awareness.
- Managed all aspects of the brand platform.
Beauty Advisor
Sephora
Short Hills, NJ
02.2022 - 09.2022
- Suggested and sourced products to match customer preferences.
- Outlined merchandise details and usage procedures.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Implemented reward programs to enhance customer retention and satisfaction.
Education
High School Diploma -
Admiral William F.Halsey
Elizabeth 06-2017
Some College (No Degree) -
New Jersey City University
Jersey City, NJSkills
- Computer skills
- Conflict resolution
- Friendly, positive attitude
- Customer service
- Organization
- Analytical thinking
- Verbal communication
- Time management
- Problem resolution
- Leadership
- Social perceptiveness
- Critical thinking
- Task prioritization
- Quality assurance
- Excellent communication
- Fluent in English, Spanish, and Portuguese
Timeline
Customer Service Representative
Dufry Free Newark Airport
09.2024 - Current
Market Manager
Brooklyn Hair
04.2022 - Current
Beauty Advisor
Sephora
02.2022 - 09.2022
High School Diploma -
Admiral William F.Halsey
Some College (No Degree) -
New Jersey City University
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