Brittany Delenn Fish
Citi Bank
Kingsport,TN
11
years of professional experience
Driven and innovative Customer Service Associate with a proven track record at Citi Bank, showcasing exceptional problem-solving and communication skills. Excelled in mentoring new hires, enhancing team performance, and streamlining processes. Demonstrated creativity in developing training materials, achieving significant improvements in customer satisfaction and team efficiency.
Work History
Core Operations
1 Year 7 MonthsCustomer Service Associate
5 Years 3 Months- Inbound Phone Agent for the Home Depot Consumer and Cross Trained for Home Depot Commercial Revolving Charge and Best Buy.
- I took calls and assisted customers with their needs when they called in which ranges anywhere from making a payment, reporting a fraudulent charge, assisting with their account online & helping with any billing questions.
- I have managed to help my manager with sending out stats to the team, use zoom to assist my peers with going over their aspens, helping with setting up their AAFD phone, giving them tricks/tips with raising their Sentiment, I also assisted other managers when their agents came back from Leave of Absence by having them listen to me take calls and providing new policy/procedures that has changed while they were gone.
- I have also mentored 1 Best Buy new hire class and also 6 Home Depot Consumer new hire classes with about 20 new hires in each class
- My role as a Mentor would be giving specific policies/procedures to further assist them when they go on the call floor. I have also created a couple of power points on specific topics such as Name Changes, Complaints and shared it with the new hires to help them better understand the process of Changing a name and how to properly fill out the complaints form.
Cashier/ Grill Cook
2 Years 5 Months- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stock the shelves with snacks and make sure the ice was filled up for the fountain drinks
- Greeted customers when they came in and answered any questions that they might have.
- I listened to what they customers wanted and made items to order.
- Cleaned up station to make sure the line looked nice and pleasing when the customers walked in and made sure the line was stocked up on the items we were serving that day.
Cashier
1 Year 11 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned the lobby, stocked up on supplied that I will need for the day, made sure the buffet was stocked with the freshest food.
Skills
Problem Solving
Creativity
Teamwork
Organization Skills
Communication Skills
Time Management
Timeline
Core Operations
Citi Bank
04.2025 - 11.2026Read More
Customer Service Associate
Citi Bank
01.2020 - 04.2025Read More
Cashier/ Grill Cook
Canteen
08.2017 - 01.2020Read More
Cashier
Kentucky Fried Chicken
09.2015 - 08.2017Read More