Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alisha Johnson

Kingsport,TN

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about the banking industry practices and documentation requirements.

Overview

7
7
years of professional experience

Work History

Powersports Core Operations Account Specialist

Citibank, NA
01.2023 - Current
  • Prioritizes workflow to help identify process improvements.
  • Resolve customer and dealership inquiries, providing efficient and effective customer service to Citi’s clients and partners.
  • Review funding documentation and identify financial discrepancies where applicable.
  • Communicate with customers and dealerships to resolve common title issues.
  • Contact Motor Vehicle Departments to determine status of pending titles.
  • Analyze title documents to identify potential issues and resolve any discrepancies.
  • Perform data entry and other administrative tasks to keep records and files organized and accurate.

SPG Customer Service Representative

Citibank, NA
02.2017 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to appropriate channels.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

SCRA Remediation Project Account Specialist

Randstad Staffing, Duke Energy Corporation
05.2016 - 02.2017
  • Worked with remediation lead to implement remediation project to help site get out of remediation
  • Worked closely with production and other functional mangers to ensure compliance with SCRA regulations
  • Completed routine and complex account updates to resolve problems.
  • Reconciled customer accounts and identified discrepancies for further investigation.

Education

High School Diploma -

Cocke County High School
Newport, TN
05.2004

Skills

  • Communication
  • Problem Solving
  • Organization
  • Attention to Detail

Languages

English
Native or Bilingual

Timeline

Powersports Core Operations Account Specialist

Citibank, NA
01.2023 - Current

SPG Customer Service Representative

Citibank, NA
02.2017 - 01.2023

SCRA Remediation Project Account Specialist

Randstad Staffing, Duke Energy Corporation
05.2016 - 02.2017

High School Diploma -

Cocke County High School
Alisha Johnson