Alisha Johnson
Kingsport,TN
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about the banking industry practices and documentation requirements.
Overview
7
7
years of professional experience
Work History
Powersports Core Operations Account Specialist
Citibank, NA
01.2023 - Current
- Prioritizes workflow to help identify process improvements.
- Resolve customer and dealership inquiries, providing efficient and effective customer service to Citi’s clients and partners.
- Review funding documentation and identify financial discrepancies where applicable.
- Communicate with customers and dealerships to resolve common title issues.
- Contact Motor Vehicle Departments to determine status of pending titles.
- Analyze title documents to identify potential issues and resolve any discrepancies.
- Perform data entry and other administrative tasks to keep records and files organized and accurate.
SPG Customer Service Representative
Citibank, NA
02.2017 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to appropriate channels.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
SCRA Remediation Project Account Specialist
Randstad Staffing, Duke Energy Corporation
05.2016 - 02.2017
- Worked with remediation lead to implement remediation project to help site get out of remediation
- Worked closely with production and other functional mangers to ensure compliance with SCRA regulations
- Completed routine and complex account updates to resolve problems.
- Reconciled customer accounts and identified discrepancies for further investigation.
Education
High School Diploma -
Cocke County High School
Newport, TN05.2004
Skills
- Communication
- Problem Solving
- Organization
- Attention to Detail
Languages
English
Native or Bilingual
Timeline
Powersports Core Operations Account Specialist
Citibank, NA
01.2023 - Current
SPG Customer Service Representative
Citibank, NA
02.2017 - 01.2023
SCRA Remediation Project Account Specialist
Randstad Staffing, Duke Energy Corporation
05.2016 - 02.2017
High School Diploma -
Cocke County High School