Camille P Hutton

• Led cross-functional teams to streamline vehicle inventory processes.
• Developed training programs to enhance staff knowledge and performance.
• Implemented data analysis strategies to optimize operational efficiency.
• Coordinated project timelines and deliverables to align with strategic goals.
• Enhanced customer experience through process improvement initiatives.
• Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Supported department leadership in implementing new policies, procedures and controls.
• Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
• Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
• Streamlined team workflow, implementing agile methodologies to significantly enhance project turnaround times.
• Facilitated team collaboration tools, improving communication and efficiency across departments.
• Followed all company policies and procedures to deliver quality work.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Devised and implemented processes and procedures to streamline operations.

Coordinate and direct the safe and efficient transportation of client vehicles to and from the Auction and other designated areas.

• Manages the full FLOW of RRC vehicles.
• Needs to understand the new Vehicle Production Dashboard and their role in ensuring all client SLAs are achieved.
• Responsible for monitoring Fast Track vehicles to ensure SLAs are achieved.
• Ability to learn and manage vehicle damage claims
• Work closely with the VE team on meeting SLAs around entering and processing claims.
• Ability to effectively manage vehicle holds, statuses, and resolution
• Ensures the proper Exercising of storage vehicles is completed.
• ·Responsible for managing the receipt of and processing of labels.
• ·Works with Lot Operations utilizing the new RRC tab in the Operations Control Center to ensure proper routing of vehicles.
• Manages the outbound labeling and QC process.
• Needs to understand and manage the telematics dashboards related to battery charge levels.
• Determine outstanding pick-ups, compile data and generate transporter and account aging reports for the department manager.
• Ensure proper loading and shipping, as well as the timely arrival of vehicles at their proper destinations.
• Coordinate department activities to include Vehicle Entry, Inspections and Commercial.
• Maintains communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers.
• Provide outstanding customer service and resolve problems.
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• Coordinated with cross-functional teams to ensure seamless service delivery.

• Coordinate and Manage transportation of Electric vehicles
• Manage all Electric vehicles accounts
• Develop and manage vehicle logistics to and from location also to and from shops and dealerships
• Manage and track battery life of Electric vehicles and moving units in a timely fashion to and from charging stations
• Manage account relationships, maintain effective communications and ensure customer requirements are met
• Review and update condition report; approve and audit vehicle repair report
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value
• Respond to customer inquiries relating to vehicles
• Provide quality service and assist in resolving problems
• Actively participate in support of all safety activities aligned with Safety Excellence
• Perform other duties as assigned by management and take on management duties in the absence of the Management Team
• Operates as the point of contact for assigned customers
• Develops and maintains long-term relationships with accounts
• Makes sure clients receive requested products and services in a timely fashion
• Established clear communication channels within the team to promote a positive work environment and foster collaboration among employees.

• Organize, account for and facilitate the movement of vehicles to, from and within assigned quadrant staging area in support of auction operations
• Conduct daily scanning of vehicles within quadrant to verify assigned inventory
• Verify vehicles are properly identified (stickers affixed, markings in place)
• Ensure vehicles are placed in proper order for sale
• Tag and coordinate movement of disabled vehicles from staging area
• Communicate with other units in the auction process to ensure coordinated staging effort
• Enter vehicle related data to computer system
• Monitor vehicle movement through all processing within assigned quadrant
• Perform other job-related duties as directed by supervisor
• Provided training and guidance for junior staff members, contributing to their professional growth within the company.

• Verified leads from customer service representatives, kept track of all invoices verified that all invoices were paid
• Kept track of representatives leads ensure whether the leads were good, bad or duplicates
• Built spreadsheets and databases to ensure all information was kept accurate
• Initiating contact with marketing-generated leads primarily through phone calls and emails, with the goal of understanding their requirements and motivations
• Employ a consultative approach in communicating with leads to establish their needs, intentions and likelihood to convert into sales opportunities
• Ensure that all interactions and communications are logged, and notes are appropriately detailed in the company's customer relationship management (CRM) system
• Conduct regular follow-up with leads to maintain interest and move them through the sales process, as well as to clarify any ambiguities regarding their requirements and intentions
• Filter and forward verified leads to the corresponding clients or end users for further processes
• Contribute to the achievement of team and company sales targets by enhancing the quality of leads passed onto clients/end users
• Collaborate with the marketing and sales teams to share insights about lead quality and trends to continuously improve lead generation efforts
• Collaborated with cross-functional teams to ensure alignment of verification goals and objectives.