Volunteer Coaching
Jennifer Lynn Wahl
Medical Sales Professional
St. James,NY
Your smile is your logo, your personality is your business card, and your impact on others becomes your trademark.
Jay Danzie
Summary
Experienced professional skilled at cultivating lasting partnerships to drive sales growth and improve customer satisfaction. Proven track record in expanding market share, exceptional communication skills, and strong business acumen. Ability to establish strategic relationships with key influencers and negotiate complex health system contracts. Goal-oriented team player with expertise in Total Laboratory Solutions, including analyzers, reagents, IT, and automation.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Regional Account Specialist – Core Lab (Metro NY)
Roche Diagnostics
01.2023 - Current
- Maintain and increase market share in Metro NY territory ($46.5 million)
- Provides professional leadership in planning, organizing, and controlling balanced sales growth, continued account penetration, and customer satisfaction.
- Utilizes strong product/market knowledge and sales experience to manage complex sales and resolve customer questions and concerns.
- Premier Performance Club (Bronze – Ranking #8 Out of 29) – 2024 – Exceed Quota 2024: 192.5% 2023: 128.62%.
- Member of Field Advisory Board (2024-Present): participated in TVO Calculation pilot.
- Co-Hosted Global Life Cycle Leaders with Marketing team in person meetings with Key Account Senior Leaders to ensure 'voice of the customer' for emerging platforms and facilitate transparent feedback to improve our products and strengthen partnerships.
- 'Secured competitive hospitals in multiple large IHN’s to establish 100% Standardization to Roche by partnering with Sales Team, Workflow Consultants, Service Leadership, IT Specialists, and Finance Leadership.
- Mentored account executives and digital sales specialists, sharing industry knowledge and best practices to foster a high-performing team environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Strong partnership with internal stakeholders essential to 'trusted partner' success including but not limited to: Finance, Service Leadership, Marketing, IT Sales team.
IT Customer Consultant – Core Lab (Metro NY)
Roche Diagnostics
01.2021 - 01.2023
- Digital Solutions Specialist to maintain and increase market share in Metro NY territory by leveraging a team selling approach and IT solutions as a key differentiator.
- Establish Strong Relationships with Key Buying Influences both inside and outside of the laboratory and the IT leadership within Hospital Networks.
- Manage Clients Roche Digital Solutions life cycles and strategize conversion to new middleware solutions and enhancement and version changes.
- Premier Performance Club (Platinum Level – Ranking #1 Out of 16) – 2021 –Exceed Quota: 110% Reagent; 384% Instrument Quota. 2022: 146%.
- Successfully Manage lifecycle of middleware solutions to include strategizing with large IHN partners on a organized and strategic approach on adopting Roche Owned advanced middleware system driving corporate initiatives.
- High involvement in securing large IHN/Reference Lab opportunity wins totaling $25 million dollars in revenue annually.
- Established customer-referenced accounts for advanced middleware systems as well as total laboratory solutions by expanding trusted customer relationships through consultation and communication.
- Partnered with Marketing Colleagues to develop customers facing collateral.
- Built strong relationships with IT Solution Support Implementation and Support leadership resulting in customer focused field IT Support and improvements of the IT Customer Experience positioning Roche’s long-term success.
- Co-Hosted Global Customer Support Solution Team and Workflow Teams – 1 week event – result in buy in for increased efficiencies and customer satisfaction and long-term partnership with Roche.
- IT Specialist to enhance Customer Experiences during live technical presentations, On-Site Demonstrations, Virtual 360 Meetings and Multi-Day Explorer Truck events.
Account Executive – Core Lab (Metro NY)
Roche Diagnostics
01.2018 - 01.2021
- Maintain and increase market share in Metro NY territory to include assigned IHN, Individual Hospitals and Clinical Reference laboratories
- Generates demand and maximizes product awareness by working with and providing education and information to customers.
- Establish and maintain customer relationships and troubleshooting customer problems. This includes identifying and developing strategic account plans, developing and delivering the differentiating message and quantifiable economic value for products and services, selling the primary differentiation of Roche products, overcoming and managing objections, and negotiating to obtain sales.
- Premier Performance Club (Platinum Level – Ranking #8 Out of 86) – 2019 –Exceed Quota: Reagent= 110%; Instrument = 384%.
- Successfully Managed $32 Million annual revenue Territory (Growth from $22 Million from 2018).
- 100% involvement of sale-cycle including prospecting, technical presentations, proposal/negotiation, installation and post go-live activities.
- Maintain excellent and trusting customer relationships through consultation and communication.
- Drive High Medical Value assays in Key Reference Accounts
- Co-Hosted Global Customer Support Solution Team - 3-week event - 6 months after Northwell CFAM Go-Live to drive customer satisfaction and optimization including Infinity and Data Innovation Upgrades.
- Establish All –Teams Communication to include Support and IT to drive customer satisfaction and loyalty to our base accounts.
- Establish relationships with key competitive accounts to increase interest in future opportunities.
- Established Strong relationships and collaboration with Marketing, Service, Education and Supply Teams.
Clinical/Educational Sales Manager (NY, NJ and PA)
Morrell Instruments Company Inc.
01.2005 - 01.2018
- Revived underperforming territory from about $200,000 (2005-2006) in training year annual sales to $1,070,000 (2006-2007 fiscal year) in first year of official sales position, with consistent sales performance in the years following.
- Transitions Key Accounts away from Competitive manufacturers through value-based customer support and solutions.
- Develop Deep Knowledge for Clinical Product Family including Hardware and Software and Competitive Trends.
- On-boarding and on-sight training of new hires and managing a team of 1-3 members.
- Maintain excellent and trusting customer relationships through consultation and communication.
- Increase market exposure by expanding marketing material to include custom brochures, email campaigns (Constant Contacts), developed a personal website for the clinical market (www.pathologysolution.com), and trade show participation.
- Worked with Nikon to help release new products by establishing customer need and specifications to make workflow and equipment to suit the end user.
- Integrated 'out of the box' Solutions to customers that required more customization and bridged the gap between research and clinical products and software services.
- Spearheaded project to implement Salesforce for sales team and worked with Nikon to share lead contacts and workflow.
Clinical Laboratory Scientist
Quest Diagnostics
01.2003 - 01.2005
- Performed manual and automated procedures for the measurement of biological indexes and disease markers.
- Responsible for Quality control, reagent preparation and maintenance procedures for clinical biomedical equipment, including troubleshooting.
Clinical Laboratory Scientist
Memorial Sloan Kettering Cancer Center
01.2001 - 01.2003
- Specimen accession and processing of biological fluids.
- Specimen analysis using laboratory equipment.
- Responsible for Quality control, reagent preparation and maintenance procedures for clinical biomedical equipment, including troubleshooting.
Education
M.S. - Toxicology
B.S. - Medical Technology
- Internship at Yale-New Haven Hospital
- ASCP/NCA Certification
Skills
Regional account management
Solution-oriented selling
Effective contract negotiations
Cross-functional teamwork
Long-term strategic planning
Sales revenue enhancement
Sales cycle optimization
Excellent communication
Experienced with CRM systems
Certification
ASCP/NCA Certification
Accomplishments
- Collaborated with team of local sales and internal stakeholders in the development of large IHN partnership strategies resulting in a "win together" approach and successfully closing multi year contracts.
- Awarded “Premier Performers Club” in 2024, 2021, 2019
Interests
Fitness Dancing
Spending time with family
Timeline
Regional Account Specialist – Core Lab (Metro NY) - Roche Diagnostics
01.2023 - Current
IT Customer Consultant – Core Lab (Metro NY) - Roche Diagnostics
01.2021 - 01.2023
Account Executive – Core Lab (Metro NY) - Roche Diagnostics
01.2018 - 01.2021
Clinical/Educational Sales Manager (NY, NJ and PA) - Morrell Instruments Company Inc.
01.2005 - 01.2018
Clinical Laboratory Scientist - Quest Diagnostics
01.2003 - 01.2005
Clinical Laboratory Scientist - Memorial Sloan Kettering Cancer Center
01.2001 - 01.2003
QUINNIPIAC UNIVERSITY - B.S., Medical Technology
ST. JOHNS UNIVERSITY - M.S., Toxicology