Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Julien A. Crittendon

Hoboken

Summary

Healthcare technology specialist with experience in clinical device support, user training, and system implementation in high-volume hospital settings. Skilled in supporting point-of-care molecular diagnostics and acting as a liaison between cross-functional teams and healthcare providers. Dedicated to utilizing health sciences knowledge and technical skills to enhance patient care outcomes and streamline clinical workflows. Seeking a challenging role in a dynamic healthcare organization to contribute and grow professionally. Organized individual with attention to detail and a positive attitude. Strong communication skills and proficiency in Microsoft Office Suite. Capable of improving team efficiency through effective coordination and administrative support.

Overview

3
3
years of professional experience

Work History

Roche Diagnostics
06.2024 - Current
  • Delivered on-site and remote training on PCR-based diagnostic systems to clinical staff across 100+ hospitals and healthcare facilities. Conducted hands-on device implementation and user onboarding, ensuring accurate and efficient diagnostic workflows. Provided technical application support, real-time troubleshooting, and issue resolution during and post-installation. Partnered with sales, service, and product teams to align clinical needs with device capabilities.
  • Nationwide (Remote & On-Site)

Administrative Assistant (Summer Intern)

Summer Youth Employment Program – Oswego Workforce
06.2022 - 08.2022
  • Organized payroll systems and managed participant data entry for youth employment initiatives.
  • Led workshops for at-risk youth focused on job readiness and professional development.
  • Supported administrative operations, utilizing Munis software and Google Sheets for reporting and tracking.
  • Summers 2022 & 2023

Education

Health and Wellness Management Advanced Certificate - Health And Wellness

SUNY College At Oswego
Oswego, NY
05.2024

Bachelor of Science - Criminal Justice, Health Studies and Coaching

Oswego State University
Oswego, NY
05.2023

Skills

  • Clinical Application Support
  • PCR Testing Systems (COVID-19, FLU, RSV, STREP)
  • On-site & Remote Training
  • Troubleshooting & Technical Support
  • Workflow Integration in Clinical Settings
  • Cross Functional Collaboration
  • Customer Engagement & Education
  • Customer service

Accomplishments

  • Reduced implementation time by 30% through customized training protocols.
  • Maintained >95% device uptime by proactively resolving technical and user-related issues.

Timeline

Roche Diagnostics
06.2024 - Current

Administrative Assistant (Summer Intern)

Summer Youth Employment Program – Oswego Workforce
06.2022 - 08.2022

Bachelor of Science - Criminal Justice, Health Studies and Coaching

Oswego State University

Health and Wellness Management Advanced Certificate - Health And Wellness

SUNY College At Oswego

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