Tia Lindsey
Armtec Defense Technologies
Palm Springs
1
Certification
13
years of professional experience
Senior IT professional with 14 years of experience in enterprise infrastructure support, systems administration, and endpoint engineering across sectors such as defense, healthcare, and education. Expertise in Microsoft Active Directory, Azure AD, Microsoft Intune, and Epic Beaker LIS, focusing on endpoint security and device lifecycle management. Enhances operational efficiency and security while optimizing end-user experience through effective administration and technology implementations.
Work History
Endpoint Support Enginee
6 Months- Deliver enterprise Tier II and Tier III technical support for engineering, manufacturing, and corporate business operations within a highly secure defense environment.
- Administer Microsoft Active Directory and Microsoft Entra ID, managing user provisioning, access control, security groups, password policies, and identity lifecycle management.
- Manage enterprise endpoint administration through Microsoft Intune, including device compliance, configuration profiles, security baselines, application deployment, Windows Autopilot provisioning, and mobile device management (MDM).
- Administer Apple Business Manager to automate zero-touch enrollment, application licensing, and lifecycle management for corporate Apple devices.
- Deploy, image, configure, secure, and maintain Windows 11, macOS, and mobile endpoints in accordance with enterprise security and compliance standards.
- Lead enterprise hardware refresh initiatives, workstation deployments, software rollouts, and technology lifecycle management projects.
- Package, deploy, and maintain enterprise software while ensuring compatibility, version control, and standardized deployment practices.
- Troubleshoot complex Microsoft 365, Outlook, Teams, VPN, networking, authentication, printer, and endpoint issues across hybrid environments.
- Develop technical documentation, standard operating procedures (SOPs), and knowledge base articles to improve operational consistency and support efficiency.
- Partner with cybersecurity, infrastructure, and engineering teams to strengthen endpoint security, improve reliability, and enhance enterprise technology services.
Epic Application Analyst – Beaker LIS
1 Year 1 Month- Supported Epic Beaker Laboratory Information Systems (LIS) by providing application analysis, workflow optimization, testing, troubleshooting, and production support.
- Configured Epic Beaker components including EAP, OVT, LRR, EDP, OVQ, DEP, EAF, questionnaires, reflex testing, quality control, and laboratory workflows.
- Collaborated with pathologists, laboratory leadership, clinicians, and vendors to improve laboratory operations and application performance.
- Performed system testing, validation, upgrades, workflow analysis, and change management activities.
- Supported Quest Diagnostics and Labcorp integrations including send-out testing workflows, routing logic, orderables, and specimen processing.
- Created user guides, workflow documentation, classroom materials, and delivered instructor-led Epic Beaker training.
Endpoint Tier III Support
1 Year 2 Months- Managed enterprise endpoints using Microsoft Intune, Jamf Pro, SCCM, Tanium, IBM MaaS360, Hexnode UEM, and Patch My PC.
- Resolved advanced Windows, macOS, networking, security, and enterprise application issues.
- Managed enterprise workstation deployments, operating system upgrades, endpoint refreshes, and device provisioning.
- Supported BitLocker encryption, Sophos endpoint protection, and Duo Multi-Factor Authentication.
- Administered Active Directory, Group Policy, Microsoft 365, Exchange Online, Microsoft Teams, Zoom, and VPN technologies.
- Supported enterprise IT operations for faculty, staff, and students across a large university environment.
- Authored technical documentation and knowledge base articles to improve support processes.
Information Technology Support Specialist
2 Years 3 Months- Delivered high-volume Tier II technical support supporting 75–100 users daily.
- Resolved issues related to Windows, mobile devices, applications, hardware, software, networking, and account management to enhance user productivity.
- Managed and prioritized support requests through Jira and ServiceNow, streamlining response times.
- Installed enterprise software and configured user accounts while providing remote technical support to ensure seamless user experiences.
iOS Tier II Advisor
3 Years- Delivered advanced technical support for iOS and macOS platforms.
- Diagnosed hardware, software, networking, and Apple ID issues.
- Facilitated advanced troubleshooting for customers and escalated engineering issues.
Tech Support Specialist
2 Years 7 Months- Supported Windows, macOS, Linux, networking, and internet technologies.
- Collaborated with engineering teams to resolve complex connectivity and infrastructure issues.
- Maintained technical documentation and service records.
Tech Support Specialist
2 Years 8 Months- Provided technical support for telecommunications products, networking, account management, and connectivity services, achieving high customer satisfaction.
- Resolved technical issues for customers through remote troubleshooting and support tools.
- Assisted in the training of new team members on product features and support processes.
- Managed ticketing system to ensure timely resolution of customer inquiries and technical problems.
Information Technology Specialist
2 Years 5 Months- Supported enterprise hardware, software, mobile devices, operating systems, and end-user technologies to ensure seamless functionality for users.
- Managed Jira support tickets and coordinated enterprise deployment projects to enhance system integration and user experience.
- Managed complex IT systems and ensured optimal performance across multiple departments.
- Streamlined network security protocols to enhance data protection and compliance standards.
- Developed and implemented IT policies that improved operational efficiency and user satisfaction.
Education
Bachelor of Science - Computer Science
Associate of Science - Computer Science
Skills
Microsoft Intune
Microsoft Active Directory
Azure Active Directory
Group Policy
Windows 10/11
Windows Server
Microsoft 365
Exchange Online
Endpoint Engineering
Jamf Pro
SCCM
Tanium
Hexnode UEM
IBM MaaS360
Patch My PC
Apple Business Manager
Windows Autopilot
Endpoint Security
Duo MFA
BitLocker
IT Support Services
Laboratory System Support
Clinical Application Support
Workflow Optimization
Software Packaging
Process Improvement
Laboratory Integration configuration
Testing Methodologies configuration
System Validation configuration
Data Processing configuration
Quality Assurance configuration
Data Entry configuration
User Acceptance Testing configuration
System Testing
Business Application Support
DEP
EAF
CRM Management
Enterprise Applications
Microsoft Teams
Outlook
Access control
Salesforce Administration
ServiceNow
Jira
Data Analysis
SQL Reporting
Reporting & Operations
Change Management
IT service management
Cross-Functional Collaboration
Enterprise Infrastructure
Linux
MacOS
Hardware Lifecycle Management
Systems Integration
Identity management
Identity & Access Management
Device lifecycle management
Systems Integration
Healthcare IT
Laboratory Information Systems
Project Change Coordination
IT Service Management (ITIL)
Team Coordination
Certification
- SOC Analyst Certification
- CompTIA Network+
- Google IT Support Professional Certificate
- Foundations of Project Management
- Agile Project Management
- Technical Support Fundamentals
- Operating Systems & IT Infrastructure Services
- Epic Beaker Professional Training
Timeline
Endpoint Support Enginee
Armtec Defense Technologies
01.2026 - CurrentRead More
Epic Application Analyst – Beaker LIS
Eisenhower Health
11.2024 - 12.2025Read More
Endpoint Tier III Support
University of California, Riverside
07.2023 - 09.2024Read More
Information Technology Support Specialist
Contract Exchange
01.2021 - 04.2023Read More
iOS Tier II Advisor
Apple
09.2019 - 09.2022Read More
Tech Support Specialist
Viasat Inc.
05.2017 - 12.2019Read More
Information Technology Specialist
Jawbone
02.2014 - 07.2016Read More
Tech Support Specialist
AT&T
01.2014 - 09.2016Read More
ITT Technical Institute
Associate of Science from Computer Science
Read More
University of Phoenix
Bachelor of Science from Computer Science
Read More