Gilbert Martinez

Implemented Patch management for the Desktop and Server Enterprise Environment

Implemented Software Catalog for Configuration Manager and Microsoft Intune

Secure the Environment via Patch controls in SCCM and Intune for Windows and Third-Party Applications.

• Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.

Managed Patch management for the Desktop and Server Enterprise Environment

Implemented Software Catalog for Configuration Manager

Secure the Environment via Patch controls in SCCM for Windows and Third-Party Applications.

Managed Operating system deployment with SCCM and MDT as well as on-prem Image management with Dell Inc. so that all our hardware is shipped with our configured image.

• Assisted in the integration of third-party tools with SCCM, providing additional functionality and improved user experience.
• Contributed to disaster recovery planning efforts by establishing backup strategies for SCCM environment.
• Streamlined software deployment processes to ensure timely delivery and installation across the organization.
• Achieved reduced downtime for critical systems through proactive monitoring and timely updates of software patches.
• Implemented a centralized application catalog, simplifying software distribution process across departments.
• Maintained accurate asset records by regularly reviewing device collection memberships within SCCM console.
• Enhanced SCCM efficiency by implementing automated processes and streamlining server maintenance tasks.

• Participated in ongoing professional development opportunities to stay current with industry trends and emerging technologies.
• Educated end-users on best practices for maintaining optimal PC performance, increasing productivity.
• Analyzed user requirements to recommend appropriate technology solutions tailored to their needs.
• Provided exceptional customer service by addressing user concerns with patience, empathy, and professionalism.
• Collaborated with cross-functional teams to improve overall network performance and security.
• Supported company growth initiatives by setting up workstations for new hires and configuring systems per department specifications.
• Coordinated with vendors to resolve complex technical issues beyond internal expertise scope, ensuring customer satisfaction.
• Streamlined IT support processes with effective ticket management and prioritization.
• Assisted in the deployment of new hardware and software solutions for improved business operations.

• Supported efficient problem resolution by promptly escalating complex issues to senior management as needed.
• Increased accuracy of mainframe documentation, ensuring proper record-keeping for future reference and troubleshooting purposes.
• Ensured high availability of mission-critical applications by responding quickly to alerts and resolving incidents in a timely manner.