Graham Anderson
SILVER SPRING,MD
Summary
Experienced IT Manager with a demonstrated history of excellence in the media and higher education spaces. Skilled in Talent Management, Management, Communication, Teamwork, and Team Leadership. Strong, hands-on and collaborative professional. Responsibilities include software and hardware evaluation and recommendation, capital and expense budget projections and planning, performance reviews and fostering positive vendor relationships.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Manager, IT Endpoint Systems
2U
Lanham, MD
03.2020 - 01.2024
- Managed a team of 5 with responsibility for Jamf for Macs, Endpoint Manager for Windows devices and Landscape for Ubuntu devices
- Responsible for OS and 3rd party patching, and staying on top of the latest trends from Microsoft and Apple
- Also responsible for the Jamf Server Linux backend servers and database
- Led the successful migration to Jamf Cloud.\
- Led the successful migration of Windows devices from On-Premise AD to Azure Workplace join
- Established and managed yearly budgets of $75,000
- Main point of contact for vendor relationships with VAR, Apple, Microsoft and Jamf
Manager
Cognizant
Silver Spring, MD
05.2019 - 03.2020
- Managed a team of 7 JAMF/SCCM professionals across US and India to support our client contract
- Was responsible for daily updates/patches for 2,500 Macs and 10,000 Windows computers
- Was also responsible for upgrading the back-end JAMF/JSS Linux environment including updating the JAMF software and supporting the database, and the back-end Windows servers and Distribution Points for SCCM.
Manager, Client Computing
Gannett | USA TODAY NETWORK
SILVER SPRING, MD
01.2016 - 05.2019
- Responsible for Client Computing Infrastructure for 15,000 Windows, 3500 Macs and 8000 Mobile Devices (Imaging, patching, policies)
- Led a team of 7 IT analysts and architects
- Responsible for choosing and enforcing hardware and software standards
- Liaison with hardware and software vendors (Microsoft, Apple, Dell, Lenovo, etc.)
- Architect of vendor-specific Windows imaging from the factory to standardize across the enterprise
- Prepared $250,000 annual capital and expense budget for Infrastructure Tools.
Team Leader
Gannett | USA TODAY NETWORK
01.2013 - 01.2016
- Responsible for Windows and Macintosh Client Infrastructure (25,000 Windows, 3500 Macs, 5000 Mobile Devices)
- Lead team of 4 analysts and architects
- Liaison for hardware and software vendors.
Project Lead
Gannett | USA TODAY NETWORK
08.2008 - 01.2013
- Responsible for IT-related projects such as PC and MAC imaging, support and patching (25,000 Windows, 3500 Macs, 5000 Mobile Devices)
- Liaison with vendors such as Microsoft, Dell and Lenovo
- Lead contact for Dell Factory imaging integration with custom Corporate image
- Lead contact for SCCM environment, Distribution Points, etc.
Project Manager
USA TODAY
05.2002 - 08.2008
- Responsible for IT-related projects such as PC and MAC imaging, support and patching (12,000 Windows, 2,000 Macs)
- Liaison with vendors such as Microsoft, Dell and Lenovo
- Lead contact for Dell Factory imaging integration with custom Corporate image
- Lead contact for SCCM environment, Distribution Points, etc.
IT Manager - USA TODAY Helpdesk
USA TODAY
01.2000 - 05.2002
- Technical, hands-on manager for team of 14 Analysts for 24x7 support and long-term projects for 1000 users at headquarters and remote sites
- Managed annual $1M computer deployment for corporate headquarters
- Managed computer phase of headquarter relocation ensuring helpdesk support in dual sites for the duration of the move
- Developed specifications for all helpdesk call distribution routing on new phone system
- Developed and set technology standards for USA TODAY.
Systems Manager
USA TODAY
01.1996 - 01.2000
- Managed team of 5 Systems Analysts/Programmers in 3 locations
- Managed annual $1M computer deployment for nationwide circulation offices
- Managed technology and end-user support for customer service dept
- Developed and set technology standards for newspaper circulation
- Served on several cross-departmental teams to meet strategic initiatives.
Senior Lead Analyst
USA TODAY
01.1990 - 01.1996
- Supported PC environment and managed LAN for 500 users
- Developed and set corporate technology standards
- Provided technical expertise to cross-departmental teams
- Served as computer/network advisor on major joint development project for nationwide customer service department.
Education
MBA - Information Technology
University of Maryland - Robert H. Smith School of Business
College Park, MD08-1993
BA - Economics
Bates College
Lewiston05-1985
Skills
- Microsoft Active Directory
- Microsoft Endpoint Configuration Manager
- Microsoft Intune
- Jamf Pro
- Azure Active Directory
- Communication
- Teamwork/People Management
- Talent Management/Hiring
- Device Management
Certification
- Unconscious Bias - LinkedIn
- Confronting Bias: Thriving Across Our Differences - LinkedIn
- Communicating about Culturally Sensitive Issues - LinkedIn
Timeline
Manager, IT Endpoint Systems
2U
03.2020 - 01.2024
Manager
Cognizant
05.2019 - 03.2020
Manager, Client Computing
Gannett | USA TODAY NETWORK
01.2016 - 05.2019
Team Leader
Gannett | USA TODAY NETWORK
01.2013 - 01.2016
Project Lead
Gannett | USA TODAY NETWORK
08.2008 - 01.2013
Project Manager
USA TODAY
05.2002 - 08.2008
IT Manager - USA TODAY Helpdesk
USA TODAY
01.2000 - 05.2002
Systems Manager
USA TODAY
01.1996 - 01.2000
Senior Lead Analyst
USA TODAY
01.1990 - 01.1996
MBA - Information Technology
University of Maryland - Robert H. Smith School of Business
BA - Economics
Bates College
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