Brittany Fleck
Clarkston,MI
Summary
Dependable, high-energy professional with a strong foundation in high-volume customer service and hospitality. Proven ability to manage complex schedules, multi-task under pressure, and deliver exceptional client experiences. Eager to bring a positive attitude, strong communication skills, and a dedicated work ethic to an operational or client-facing role at UWM.
Overview
21
21
years of professional experience
Work History
Family Caregiver & Household Manager
Home
Lake Orion, MI
05.2011 - Current
- Demonstrated deep patience in managing household dynamics and addressing family needs, adaptability, and the ability to manage multiple competing priorities under tight timelines
- Coordinated daily household operations, overseeing scheduling, time management, and vendor communications to ensure smooth functionality
- Developed and monitored budget for monthly expenses to maintain financial stability
Hostess
Bravo
Rochester Hills, MI
01.2008 - 05.2011
- Greeted guests in high-volume dining environment, creating positive first impressions
- Coordinated seating charts and guest flow to maximize restaurant capacity and reduce wait times
- Collaborated with service and kitchen staff to resolve customer service issues and ensure smooth operations
Suite Services Representative
The Palace of Auburn Hills
Auburn Hills, Michigan
09.2005 - 04.2007
- Provided high-end hospitality and customer service to VIP guests, assisting them in locating suites and navigating the arena
- Maintained positive, welcoming demeanor while resolving guest inquiries, enhancing overall event satisfaction
- Operated venue elevators safely, managing high volumes of guests to ensure smooth event transitions
Education
Oakland Community College
Auburn Hills, MISkills
- Household Coordination
- Budget Management
- Time Management & Task Prioritization
- Customer Relationship Management
- Conflict resolution
- Adaptability and Fast Learner
- Active Listening & Communication
Timeline
Family Caregiver & Household Manager
Home
05.2011 - Current
Hostess
Bravo
01.2008 - 05.2011
Suite Services Representative
The Palace of Auburn Hills
09.2005 - 04.2007
Oakland Community College