Brittany Floyd
Okeechobee,FL
Summary
Proven leader and efficient team player, adept at enhancing customer satisfaction and streamlining operations at Bills Mini Mart. Excelled in conflict resolution and customer relations, significantly improving service delivery. Skilled in cash handling and fostering strong team dynamics. Achieved optimal financial performance through effective budget management, demonstrating a keen understanding of both hard and soft skills essential for business growth.
Overview
13
13
years of professional experience
Work History
Staff Member
A Child's World Daycare
2023.06 - 2024.04
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Manager
Bills Mini Mart
2011.06 - 2023.12
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
GED -
South Florida State College
Avon Park, FL02.2016
Skills
- Strong teamwork
- Cleaning and organization
- Customer service understanding
- Cleaning skills
- Customer relations skills
- Data Entry
- Cash Handling
- Scheduling and Coordination
- Customer Support
- Sales experience
- Leadership Qualities
- Inventory Restocking
Timeline
Staff Member
A Child's World Daycare
2023.06 - 2024.04
Manager
Bills Mini Mart
2011.06 - 2023.12
GED -
South Florida State College
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