Brittany Fluker
Greenwood,MS
Summary
Customer-focused Banking Professional with over 4 years in customer relationship management and financial analysis. Expertise in identifying client needs and delivering customized banking solutions to drive satisfaction and loyalty. Strong background in account management and loan processing, dedicated to enhancing client experiences and building enduring relationships.
Overview
11
11
years of professional experience
Work History
Relationship Banker II
Trustmark Bank
Greenwood, MS
04.2021 - Current
- Identified customer needs through conversations and recommended banking products, enhancing customer satisfaction.
- Cultivated long-term customer relationships by delivering personalized service and tailored support.
- Facilitated the opening of new checking and savings accounts and provided guidance on additional banking services, including direct deposits.
- Supported customers throughout loan application process, addressing inquiries about loan terms and conditions to ensure clarity.
Associate
Walmart
Greenwood, MS
10.2014 - 08.2020
- Cultivated relationships with customers through attentive and friendly service.
- Resolved customer inquiries and complaints promptly, ensuring positive interactions.
- Guided customers in selecting items and addressing product inquiries effectively.
- Collaborated with team members to enhance store operations and improve customer satisfaction.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
BBA - Organizational Management
Mississippi Valley State University
Iota Bena, MS12-2024
Associate of Arts - General Studies
Mississippi Delta Community College
Moorhead, MS05-2010
High School Diploma -
Greenwood High School
Greenwood, MS05-2007
Skills
- Customer relationship management
- Loan processing
- Banking products knowledge
- Account management
- Financial analysis
- Customer service
- Time management
- Cash handling
- Cash flow management
- Attention to detail
- Account closings
- Relationship building and management
- Loans
- Banking
- Product knowledge
- Adaptability and flexibility
References
References available upon request.
Timeline
Relationship Banker II
Trustmark Bank
04.2021 - Current
Associate
Walmart
10.2014 - 08.2020
BBA - Organizational Management
Mississippi Valley State University
Associate of Arts - General Studies
Mississippi Delta Community College
High School Diploma -
Greenwood High School