Brittany Ford
Arlington,TX
Summary
Versatile professional with primary experience in oil and gas owner relations and management, supported by a background in healthcare and pharmacy operations. Skilled in managing high-volume mineral interest portfolios, division order processing, suspense account reconciliation, and 1099 discrepancy resolution while ensuring compliance with escheatment laws and financial regulations.
Experienced in team support, workflow improvement, and cross-functional coordination to increase efficiency and accuracy. Proficient in Enertia and EMR/EHR systems, with strong analytical skills, attention to detail, and the ability to perform in fast-paced, high-pressure environments.
Overview
10
10
years of professional experience
Work History
Owner Relations Analyst
Scout Energy Partners
Dallas, TX
04.2025 - Current
- Managed a high-volume portfolio of mineral interest owners, ensuring accurate records and timely issue resolution.
- Utilized Enertia to maintain owner accounts, process division orders, and support reporting functions.
- Reviewed transfer documents and title instruments to ensure accurate ownership and compliance.
- Administered suspense accounts and resolved discrepancies to facilitate timely revenue distribution.
- Resolved complex 1099 discrepancies and returned payments (RTS), improving payment accuracy.
- Contributed to restructuring the Owner Relations team by implementing streamlined processes that increased efficiency.
- Resolved escalated and high-value owner inquiries with professionalism and attention to detail.
- Ensured compliance with escheatment laws and internal policies.
- Collaborated cross-functionally with accounting, land, and legal teams to resolve ownership and payment issues.
Ambulatory Access Center
UTSW Medical Center
Dallas, TX
08.2021 - 08.2023
- Collected and entered patient demographic and insurance data into computer database.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards.
- Utilized knowledge of electronic medical records systems and medical terminology to perform data entry tasks.
- Determined patient financial needs and referred eligible patients to proper agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Medical Receptionist
Privia Health
Mansfield, TX
11.2019 - 08.2021
- Managed front desk operations in a high-volume healthcare setting, ensuring efficient patient flow and professional service.
- Scheduled and confirmed patient appointments and surgical procedures with accuracy and attention to detail.
- Maintained and processed HIPAA-compliant patient records, ensuring confidentiality and regulatory compliance.
- Verified insurance coverage and processed claims to support timely and accurate billing.
- Resolved insurance discrepancies and followed up on outstanding claims to ensure proper reimbursement.
- Performed bookkeeping tasks, including payment posting and financial record maintenance.
- Communicated effectively with patients, providers, and insurance companies to coordinate care and resolve issues.
- Provided administrative support to clinical staff, contributing to smooth daily operations.
Supervisor
HCA Healthcare Inc.
Dallas, TX
06.2018 - 11.2019
- Directed, supervised, and evaluated daily front office operations to ensure efficient workflow and high-quality service delivery.
- Recruited, hired, and trained new employees, ensuring staff were fully prepared to meet operational standards and performance expectations.
- Developed and managed staff schedules to maintain adequate coverage and optimize productivity.
- Maintained detailed operational records and prepared activity reports to support performance tracking and compliance.
- Conducted quality assurance reviews and risk assessments to identify process improvements and ensure regulatory adherence.
- Resolved escalated issues and provided leadership support in high-pressure situations to maintain smooth operations.
- Fostered a professional, team-oriented environment focused on accountability, efficiency, and customer service excellence.
Pharmacy Technician
Trinity Family Pharmacy
Dallas, TX
06.2016 - 06.2018
- Created and maintained patient profiles while ensuring accuracy and confidentiality of pharmacy records.
- Verified insurance coverage and processed claims to support timely prescription fulfillment and reimbursement.
- Reviewed medications for accuracy, dosage correctness, and compliance with prescribing guidelines to ensure patient safety.
- Resolved insurance claim issues and coordinated with providers and insurers to address billing discrepancies.
- Assisted the head pharmacist in managing high-volume workflows and resolving operational bottlenecks.
- Processed and prepared prescriptions efficiently while maintaining adherence to pharmacy regulations and standards.
- Provided customer service support by addressing patient inquiries and coordinating medication needs.
Education
High School Diploma -
Mansfield High School
Mansfield TX06-2016
Skills
- Enertia Software
- Division order and suspense account processing
- 1099 discrepancy resolution
- Escheatment compliance
- Oil and gas industry
- Revenue management
- High volume portfolio management
- Microsoft office suite
- Insurance verification and claims
- Mineral interest & owner relations management
- Title & transfer document review
- Process improvement and workflow optimization
- Team supervision and training
- Problem-solving and attention to detail
Timeline
Owner Relations Analyst
Scout Energy Partners
04.2025 - Current
Ambulatory Access Center
UTSW Medical Center
08.2021 - 08.2023
Medical Receptionist
Privia Health
11.2019 - 08.2021
Supervisor
HCA Healthcare Inc.
06.2018 - 11.2019
Pharmacy Technician
Trinity Family Pharmacy
06.2016 - 06.2018
High School Diploma -
Mansfield High School