Brittany Ford
Arlington,TX
Summary
Versatile professional with extensive experience in oil and gas owner relations, vendor management, and account management, complemented by a background in healthcare and pharmacy operations. Skilled in managing high-volume mineral interest portfolios, division order processing, suspense account reconciliation, vendor onboarding and maintenance, and 1099 discrepancy resolution while ensuring compliance with escheatment laws and financial regulations.
Experienced in cross-functional collaboration, workflow optimization, and team support to improve operational efficiency and accuracy. Proficient in Enertia, EMR/EHR systems, and administrative account management, with strong analytical abilities, exceptional attention to detail, and a proven ability to thrive in fast-paced, high-pressure environments.
Overview
10
10
years of professional experience
Work History
Lead Owner Relations Analyst
Scout Energy Partners
Dallas, TX
04.2025 - Current
- Managed a high-volume portfolio of mineral interest owners and vendors ensuring accurate records, email coordination, and timely issue resolution.
- Utilized Enertia to maintain owner & vendor accounts, process division orders, and support reporting functions.
- Reviewed transfer documents and title instruments to ensure accurate ownership and compliance.
- Administered suspense accounts and resolved discrepancies to facilitate timely revenue distribution.
- Resolved complex 1099 discrepancies and returned payments (RTS), improving payment accuracy.
- Contributed to restructuring the Owner Relations team by implementing streamlined processes that increased efficiency.
- Resolved escalated and high-value owner & vendor inquiries with professionalism and attention to detail.
- Ensured compliance with escheatment laws and internal policies.
- Collaborated cross-functionally with accounting, land, and legal teams to resolve ownership and payment issues.
- Managed onboarding and account setup for new owners and vendors.
Ambulatory Access Center
UTSW Medical Center
Dallas, TX
08.2021 - 08.2023
- Collected and entered patient demographic and insurance data into computer database.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards.
- Utilized knowledge of electronic medical records systems and medical terminology to perform data entry tasks.
- Determined patient financial needs and referred eligible patients to proper agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Medical Receptionist
Privia Health
Mansfield, TX
11.2019 - 08.2021
- Managed front desk operations in a high-volume healthcare setting, ensuring efficient patient flow and professional service.
- Scheduled and confirmed patient appointments and surgical procedures with accuracy and attention to detail.
- Maintained and processed HIPAA-compliant patient records, ensuring confidentiality and regulatory compliance.
- Verified insurance coverage and processed claims to support timely and accurate billing.
- Resolved insurance discrepancies and followed up on outstanding claims to ensure proper reimbursement.
- Performed bookkeeping tasks, including payment posting and financial record maintenance.
- Communicated effectively with patients, providers, and insurance companies to coordinate care and resolve issues.
- Provided administrative support to clinical staff, contributing to smooth daily operations.
Supervisor
HCA Healthcare Inc.
Dallas, TX
06.2018 - 11.2019
- Directed, supervised, and evaluated daily front office operations to ensure efficient workflow and high-quality service delivery.
- Recruited, hired, and trained new employees, ensuring staff were fully prepared to meet operational standards and performance expectations.
- Developed and managed staff schedules to maintain adequate coverage and optimize productivity.
- Maintained detailed operational records and prepared activity reports to support performance tracking and compliance.
- Conducted quality assurance reviews and risk assessments to identify process improvements and ensure regulatory adherence.
- Resolved escalated issues and provided leadership support in high-pressure situations to maintain smooth operations.
- Fostered a professional, team-oriented environment focused on accountability, efficiency, and customer service excellence.
Pharmacy Technician
Trinity Family Pharmacy
Dallas, TX
06.2016 - 06.2018
- Created and maintained patient profiles while ensuring accuracy and confidentiality of pharmacy records.
- Verified insurance coverage and processed claims to support timely prescription fulfillment and reimbursement.
- Reviewed medications for accuracy, dosage correctness, and compliance with prescribing guidelines to ensure patient safety.
- Resolved insurance claim issues and coordinated with providers and insurers to address billing discrepancies.
- Assisted the head pharmacist in managing high-volume workflows and resolving operational bottlenecks.
- Processed and prepared prescriptions efficiently while maintaining adherence to pharmacy regulations and standards.
- Provided customer service support by addressing patient inquiries and coordinating medication needs.
Education
High School Diploma -
Mansfield High School
Mansfield TX06-2016
Skills
- Enertia Software
- Division order and suspense account processing
- 1099 discrepancy resolution
- Escheatment compliance
- Oil and gas industry
- Revenue management
- High volume portfolio management
- Microsoft office suite
- Insurance verification and claims
- Mineral interest & vendor management
- Title & transfer document review
- Process improvement and workflow optimization
- Team supervision and training
- Problem-solving and attention to detail
Timeline
Lead Owner Relations Analyst
Scout Energy Partners
04.2025 - Current
Ambulatory Access Center
UTSW Medical Center
08.2021 - 08.2023
Medical Receptionist
Privia Health
11.2019 - 08.2021
Supervisor
HCA Healthcare Inc.
06.2018 - 11.2019
Pharmacy Technician
Trinity Family Pharmacy
06.2016 - 06.2018
High School Diploma -
Mansfield High School